In 2006?
From: Jaime Solorza
Sent: Tuesday, September 08, 2015 6:21 PM
To: Animal Farm
Subject: Re: [AFMUG] OT eCommerce
I had good service with ElectroComm ....
On Sep 8, 2015 5:01 PM, "Jerry Head" <li...@blountbroadband.com> wrote:
Although I quit CTI over a year ago, Jonte was my guy and he was very good.
Having said that, I will go back into the wrecker business before I trade
with CTI again.
I HATED the wrecker business....
On 9/3/2015 6:43 PM, Jon Auer wrote:
I'm fairly happy with CTI (our rep: James until last year I think, and now
Jonte) for cases where high-touch is OK.
Ordering everything for a tower being built 3-4 months out with a licensed
backhaul is a good example.
In those cases a few clarifying phone calls and a email thread isn't the
end of the world. They're pretty good to us and I have reasons to want to send
them business.
It's ordering the one-off/small project items that can be irritating.
My usual order cycle is: email what I want (include exact part numbers),
get a quote back, make sure the price is sane and part number is correct (if
it's even listed), then email back saying yes, and it hopefully(1) shows up
next day.
1) That's the part where things break down. I'm never sure if they have
stock, are sending from a 3rd party (maybe a warehouse further away, maybe
stock levels aren't in sync). Cambium is never a problem. Ubiquiti is hit and
miss, other things, vary wildly. The uncertainty is frustrating.
Although lately Jonte has gotten really good about letting me know when
items have long lead times or are out of stock and finding alternate items. I
do appreciate that.
Aside from stock uncertainties, it feels wasteful of my time and theirs to
have to go through a "traditional" sales rep interaction cycle for
small/uncomplicated orders.
At this point if we're replenishing stock by ordering a case of UBNT gear
and we haven't run out yet, we'll order it from CTI.
If it's for a small project (e.g. AF5x link+spare or some UniFi APs) I'll
order from Baltic because the stock levels on their website are accurate--if
they show it in stock and I order before 3 PM I know that it will be in my
office by noon the following day.
Inaccurate stock levels on Streakwave's web store have bitten me on nearly
every order I've placed with them...
On Wed, Sep 2, 2015 at 3:28 PM, Mike Hammett <af...@ics-il.net> wrote:
If it wasn't for Jeff Broadwick, i wouldn't do business with CTI... too
complicated.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
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From: "Jon Auer" <j...@tapodi.net>
To: "Animal Farm" <af@afmug.com>
Sent: Wednesday, September 2, 2015 2:32:38 PM
Subject: Re: [AFMUG] OT eCommerce
On Tue, Sep 1, 2015 at 1:58 PM, Forrest Christian (List Account)
<li...@packetflux.com> wrote:
Don't discount just adding your products to amazon and the like.
I love it when manufacturers do this (and use Amazon's warehouses). I've
been seriously tempted to just do it with /someone's/ very awesome
APC-compatible surge cards...
I was very happy when Telect was doing that with fuse panels and fiber
trays. There's so much less cognitive load and time spent in going to Amazon,
searching part number, and clicking buy now instead of emailing Power&Tel or
CTI, getting a quote, approving the quote, placing the order, etc.
