Yep.
Turns out he actually did contact us awhile back. We do have a tower a few
miles away, but there are some terrain issues that put him just outside our
coverage.

On Thu, Oct 1, 2015 at 11:06 AM, James Howard <ja...@litewire.net> wrote:

> And to also be fair, he has Frontier DSL so it actually very well may
> suck.
>
>
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mathew Howard
> *Sent:* Thursday, October 01, 2015 10:25 AM
> *To:* af
> *Subject:* Re: [AFMUG] Any of you guys service this guy in the news?
>
>
>
> To be fair he did actually call Charter before he built the house, and
> they told him service was available... unlike a lot of people who will just
> build or buy a house out in the middle of nowhere and then be completely
> shocked when cable isn't available. What bothers me here is the fact that
> he does have DSL - and 3/1 really isn't that bad... I have 4m/512k DSL at
> home (outside of our coverage area), and there are very few things that
> don't work perfectly fine.
>
>
>
> On Thu, Oct 1, 2015 at 10:14 AM, Steve <li...@wavedirect.org> wrote:
>
> Try having a little empathy! Put yourself in his shoes. Imagine you are a
> technically stupid dufus who just spent a wad of money on a house after
> spending ages picking the right property and design and being promised
> their internet would be there only to move in and have crap..  Of course
> you'd complain and try to point blame at others for not doing the research.
> Also could think it was false advertising and trusting the ISP.
>
> You and I would have researched it a little more but the average public
> will not think of such things.  They'll think of the color of their tile
> floors, and countertops before they'll think of internet connection.
>
>
> ----- Original Message -----
> From: "James Howard" <ja...@litewire.net>
> To: af@afmug.com
> Sent: Thursday, October 1, 2015 10:55:34 AM
> Subject: Re: [AFMUG] Any of you guys service this guy in the news?
>
> I can confidently say from past experience with this type of customer that
> we do not want him.
>
> Yes it would be great to get some PR, but this customer will be nothing
> but a problem.  He will constantly complain about anything and everything
> and will jump ship at the very first opportunity that he can switch to
> something with a lower price per month.  Notice he holds up his Charter ad
> with $29.99 per month displayed.  It doesn't matter that he would have to
> pay $117k to get that price (and also pay for 2 other services with a
> total bill of $100-250 per month), he will complain constantly that the
> price is higher than $29.99.
>
> It never fails that the ones that beg the loudest and convince you to go
> out of your way for them ALWAYS come back to bite you and are the loudest
> complainers about everything.
>
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve
> Sent: Thursday, October 01, 2015 9:39 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Any of you guys service this guy in the news?
>
> Rise above the douchebaggery and focus on the issue. We want to be the
> hero. Collect the rewards of making WISPs as viable alternatives in these
> situations. It'll grow our industry.
>
> ----- Original Message -----
> From: "That One Guy /sarcasm" <thatoneguyst...@gmail.com><mailto:
> thatoneguyst...@gmail.com%3e>
> To: af@afmug.com<mailto:af@afmug.com>
> Sent: Thursday, October 1, 2015 10:36:12 AM
> Subject: Re: [AFMUG] Any of you guys service this guy in the news?
>
> Fuck that guy in the story. Piece of shit fuckbats like him are the problem
> with the world, not the only problem, but a big one. Ignorant twat. He need
> ballbat to the gonads to help ensure he doesn't breed anymore entitled ass
> hats.
> On Oct 1, 2015 8:45 AM, "Seth Mattinen" <se...@rollernet.us><mailto:
> se...@rollernet.us%3e> wrote:
>
> > On 10/1/15 6:13 AM, Steve wrote:
> >
> >> Well the goal here is to get us some good PR as "problem solvers" with
> >> the people.
> >>
> >
> >
> > Wasn't it also on Ars recently about the guy complaining about lack of
> > competition and being stuck with Comcast? Then he gets Sonic to jump
> > through all kinds of hoops to install service just so he can turn around
> to
> > use it as leverage to stay with Comcast.
> >
> > I've had people want me to solve their "problem" of AT&T taking too long
> > by expecting me to go out pocket many thousands of dollars to set them up
> > with a DIA microwave as a "trial" for a few months free of charge until
> > their AT&T order comes through.
> >
> > ~Seth
> >
>
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