True, the people who really understand why they can't get $29.99 fiber or cable usually do appreciate it if they can get anything that actually works and doesn't have data caps for a reasonable price.
The worst people are the ones that consider themselves tech people but have really have no idea what's involved in actually getting a connection to any given place, so they just make assumptions based on what's available where they were before or in nearby cities. On Thu, Oct 1, 2015 at 11:59 AM, Jon Auer <j...@tapodi.net> wrote: > The funny thing is the truly technically ignorant (or technically clueful, > but bonafide country folk) that can't get fixed-wireless just use 4G or > Satellite and don't stream video (buy DirecTV or something) to avoid > blowing data caps. > > The semi tech people that move out to new build homes in the country with > their sweet techie wages and want to keep their urban lifestyle of cheap > bandwidth powering cord cutting tend to have the hard time with it. > You know, the people that don't realized that the FCC's rural broadband > price target is $60/mo. > Often they get upset because they see the fiber marker posts and decided > that "they have fiber in their backyard" without realizing that it's > longhaul (CO to CO, things like that) and the phone company won't crack it > for them. > > IMO the best hard to serve customers are net eng/ops techs for > national/global telcos and execs that have had responsibility for telco > service ordering and delivery, generally director level or higher at a > medium to large company or institution, they are the best because they know > these things and appreciate it when you get them Netflix bandwidth without > a $25k build cost on a 36mo term. > > On Thu, Oct 1, 2015 at 10:14 AM, Steve <li...@wavedirect.org> wrote: > >> Try having a little empathy! Put yourself in his shoes. Imagine you are a >> technically stupid dufus who just spent a wad of money on a house after >> spending ages picking the right property and design and being promised >> their internet would be there only to move in and have crap.. Of course >> you'd complain and try to point blame at others for not doing the research. >> Also could think it was false advertising and trusting the ISP. >> >> You and I would have researched it a little more but the average public >> will not think of such things. They'll think of the color of their tile >> floors, and countertops before they'll think of internet connection. >> >> >> ----- Original Message ----- >> From: "James Howard" <ja...@litewire.net> >> To: af@afmug.com >> Sent: Thursday, October 1, 2015 10:55:34 AM >> Subject: Re: [AFMUG] Any of you guys service this guy in the news? >> >> I can confidently say from past experience with this type of customer >> that we do not want him. >> >> Yes it would be great to get some PR, but this customer will be nothing >> but a problem. He will constantly complain about anything and everything >> and will jump ship at the very first opportunity that he can switch to >> something with a lower price per month. Notice he holds up his Charter ad >> with $29.99 per month displayed. It doesn't matter that he would have to >> pay $117k to get that price (and also pay for 2 other services with a >> total bill of $100-250 per month), he will complain constantly that the >> price is higher than $29.99. >> >> It never fails that the ones that beg the loudest and convince you to go >> out of your way for them ALWAYS come back to bite you and are the loudest >> complainers about everything. >> >> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve >> Sent: Thursday, October 01, 2015 9:39 AM >> To: af@afmug.com >> Subject: Re: [AFMUG] Any of you guys service this guy in the news? >> >> Rise above the douchebaggery and focus on the issue. We want to be the >> hero. Collect the rewards of making WISPs as viable alternatives in these >> situations. It'll grow our industry. >> >> ----- Original Message ----- >> From: "That One Guy /sarcasm" <thatoneguyst...@gmail.com><mailto: >> thatoneguyst...@gmail.com%3e> >> To: af@afmug.com<mailto:af@afmug.com> >> Sent: Thursday, October 1, 2015 10:36:12 AM >> Subject: Re: [AFMUG] Any of you guys service this guy in the news? >> >> Fuck that guy in the story. Piece of shit fuckbats like him are the >> problem >> with the world, not the only problem, but a big one. Ignorant twat. He >> need >> ballbat to the gonads to help ensure he doesn't breed anymore entitled ass >> hats. >> On Oct 1, 2015 8:45 AM, "Seth Mattinen" <se...@rollernet.us><mailto: >> se...@rollernet.us%3e> wrote: >> >> > On 10/1/15 6:13 AM, Steve wrote: >> > >> >> Well the goal here is to get us some good PR as "problem solvers" with >> >> the people. >> >> >> > >> > >> > Wasn't it also on Ars recently about the guy complaining about lack of >> > competition and being stuck with Comcast? Then he gets Sonic to jump >> > through all kinds of hoops to install service just so he can turn >> around to >> > use it as leverage to stay with Comcast. >> > >> > I've had people want me to solve their "problem" of AT&T taking too long >> > by expecting me to go out pocket many thousands of dollars to set them >> up >> > with a DIA microwave as a "trial" for a few months free of charge until >> > their AT&T order comes through. >> > >> > ~Seth >> > >> >> ________________________________ >> Total Control Panel >> >> Login<https://asp.reflexion.net/login?domain=litewire.net> >> >> >> To: ja...@litewire.net< >> https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net >> > >> >> From: >> 0000015023d7ac04-4cccf54d-dfa6-4893-add1-98fa5c775c8e-000...@amazonses.com >> <mailto: >> 0000015023d7ac04-4cccf54d-dfa6-4893-add1-98fa5c775c8e-000...@amazonses.com >> > >> >> >> Remove< >> https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=12620887194&domain=litewire.net> >> amazonses.com from my allow list >> >> >> >> You received this message because the domain amazonses.com is on your >> allow list. >> > >
