I have a few hundred mailboxes. I don't really have much for user support issues. I've had to revoke accounts a couple times from users that kept handing out their password like it was candy at a parade. No real forgotten password problems. Setup just works. Hack attempts are shut down before they even try valid credentials.
I'm running a seven server Zimbra cluster. Whenever I can get a little bit of time, it'll be geo and network diverse (separate cluster for all but mailboxes elsewhere with the mailboxes coming in about a year). It will be up to about 14 servers by then. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Lewis Bergman" <lewis.berg...@gmail.com> To: af@afmug.com Sent: Thursday, November 5, 2015 8:29:00 AM Subject: Re: [AFMUG] Roundcube How many thousands of users do you have? Running the service is pretty cheap. I built my own sendmail+Dovecot system which was really cheap. Then I got to a place where I didn't want my time tied up with that so we went to Magicmail which was still pretty cheap. Through all of it it was the support that was the big dollar sign. If you set expectations differently maybe yours would be cheaper. All I know is I spent a lot of user tech support time on it. More than anything else by far. Kind of a hidden expense but definitely still there. We had, I think, 8000 users on the system when we sold. Maybe a couple hundred domains. On Thu, Nov 5, 2015 at 8:11 AM Mike Hammett < af...@ics-il.net > wrote: What are people doing that's so expensive? I could have 10x - 50x the number of mailboxes as I have and it wouldn't cost me any more than it does now, other than some disks.... which aren't expensive. I guess I would probably move from the community version to the service provider version, but at that point that's under $0.20/mailbox/month. Not really a major expense. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com From: "Lewis Bergman" < lewis.berg...@gmail.com > To: af@afmug.com Sent: Thursday, November 5, 2015 8:08:29 AM Subject: Re: [AFMUG] Roundcube For me it wasn't about difficulty it was about expense. Email, at least how we did it, was a cost center not a profit center. I kept it until I sold and wish I would have ditched it much sooner. It was by far the biggest tech support PITA. I did learn afterward that the longer someone has an email address the more they are willing to pay to keep it. I have been raising he fee we charge to use those old emails. I am now at $250 a year for a single email and I have people begging me not to cut it off. I am still going to, but I think it is interesting since I used to give it away. I guess what I am saying is that if you do not charge a decent amount for it, why do it? The there is the whole minimum volume to be profitable thing that comes into play. I just would not keep doing something that doesn't make money. If it does, more power to you. On Thu, Nov 5, 2015 at 7:18 AM Mike Hammett < af...@ics-il.net > wrote: <blockquote> There seems to be two camps. One where people are running away form their own e-mail servers and then those that embrace it. I haven't found e-mail to be that difficult to manage. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com From: "Chuck Hogg" < ch...@shelbybb.com > To: af@afmug.com Sent: Thursday, November 5, 2015 6:01:35 AM Subject: Re: [AFMUG] Roundcube I hope you are charging handsomely for email. We just quit it for our customer base...and only had 2-3 complaints. Everyone already has an email address. Regards, Chuck On Thu, Nov 5, 2015 at 3:22 AM, Eric Kuhnke < eric.kuh...@gmail.com > wrote: <blockquote> Any tips of tricks for success with using Roundcube to provide webmail to individual end users (not a single domain corporate environment)? Server side is postfix + spamassassin + dovecot. I have a successful 'test' setup of roundcube running in a VM doing TLSv1.2 on smtp and imap, logged into several user accounts on test domains on the dovecot server. Wondering if anyone has run into hiccups or weird things when using roundcube in a production environment. </blockquote> </blockquote>
