Yes, The BMU was having communication issues with the Billing server since the 21st. I was out of town, but it wasn't service affecting for the first 3 days - it was just reporting bad/good/bad/good every two minutes (thousands and thousands of times a day). It was still in sync. Yesterday it lost sync and I started getting calls that certain subnets wouldn't route. I was still on an older BMU firmware 3.3.10 (they apparently had fixed an issue with BMU flapping). It would never complete the sync because it kept dropping the connection. So we upgraded the BMU firmware to 3.3.11 (still need to upgrade it again...but that fixed the issue).
On Tue, Nov 24, 2015 at 12:32 PM, Josh Luthman <[email protected]> wrote: > Mind if I ask what the outage was all about? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Tue, Nov 24, 2015 at 2:30 PM, Jeremy <[email protected]> wrote: > >> Jackie to the rescue! Disaster averted. We are no longer accepting >> comments from the peanut gallery. Move along. Nothing to see here. >> On Nov 24, 2015 12:27 PM, "Josh Luthman" <[email protected]> >> wrote: >> >>> I think he was talking about the subject - "powercode dead" >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Tue, Nov 24, 2015 at 2:01 PM, Jeremy <[email protected]> wrote: >>> >>>> I wasn't jumping to (b). I was getting attention in order to get the >>>> issue resolved....and it worked. I know they aren't out of business. >>>> >>>> On Tue, Nov 24, 2015 at 12:00 PM, Ken Hohhof <[email protected]> wrote: >>>> >>>>> When faced with the following possibilities: >>>>> >>>>> a) temporary phone system problem >>>>> b) out of business >>>>> >>>>> which is more likely? Why do people immediately jump to (b)? >>>>> >>>>> It’s like when people get our voicemail and assume nobody is here. Is >>>>> that the only possibility? How about we’re on the phone with someone >>>>> else? Or went across the hall to the bathroom? >>>>> >>>>> It’s like they say, when you hear hoofbeats, think horses, not zebras. >>>>> >>>>> >>>>> *From:* Josh Luthman <[email protected]> >>>>> *Sent:* Tuesday, November 24, 2015 12:48 PM >>>>> *To:* [email protected] >>>>> *Subject:* Re: [AFMUG] Powercode dead?? No answer >>>>> >>>>> I called someone's cell phone and made them aware of it. Their phone >>>>> application had just crashed and he's on it "now". >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> On Tue, Nov 24, 2015 at 1:43 PM, Tushar Patel <[email protected]> wrote: >>>>> >>>>>> So how do you explain your earlier response? >>>>>> >>>>>> Tushar >>>>>> >>>>>> >>>>>> On Nov 24, 2015, at 12:40 PM, Josh Luthman < >>>>>> [email protected]> wrote: >>>>>> >>>>>> No >>>>>> >>>>>> >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> >>>>>> On Tue, Nov 24, 2015 at 1:38 PM, Tushar Patel <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> Josh so are you on support staff of power code? >>>>>>> >>>>>>> Tushar >>>>>>> >>>>>>> >>>>>>> On Nov 24, 2015, at 12:34 PM, Josh Luthman < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> Try again in a minute... >>>>>>> >>>>>>> >>>>>>> Josh Luthman >>>>>>> Office: 937-552-2340 >>>>>>> Direct: 937-552-2343 >>>>>>> 1100 Wayne St >>>>>>> Suite 1337 >>>>>>> Troy, OH 45373 >>>>>>> >>>>>>> On Tue, Nov 24, 2015 at 1:30 PM, Jeremy <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>>> Anyone tried to call Powercode lately? Both sales and support >>>>>>>> immediately fail "call transfer failed - no answer" - of course I have >>>>>>>> an >>>>>>>> outage an need assistance. No option to transfer to after hours >>>>>>>> support...nothing. Just call transfer failed. >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>> >>>> >>> >
