The email Faisal gave you worked for them? Awesome. ----- Original Message ----- From: Sterling Jacobson To: af@afmug.com Sent: Wednesday, January 20, 2016 2:21 PM Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix
Yeah, that is kind of what the other providers have hinted at. Netflix NOC fix my problem after I emailed them my blocks. Maybe using BGP direct will help any future issues. Or maybe not. I’m going to start pushing IPv6 a lot more this year. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Carl Peterson Sent: Wednesday, January 20, 2016 11:50 AM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix "I haven’t turned it up yet on my own BGP, been running off providers BGP. So I guess that’s not the problem." I'm guessing that is the problem. Since the blocks you are using are bing advertised by a data centers ASN, they think your customers are at a DC. On Wed, Jan 20, 2016 at 1:32 AM, Sterling Jacobson <sterl...@avative.net> wrote: I haven’t turned it up yet on my own BGP, been running off providers BGP. So I guess that’s not the problem. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett Sent: Tuesday, January 19, 2016 11:25 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix http://bgp.he.net/AS394752 You don't seem to be advertising anything. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ---------------------------------------------------------------------------- From: "Sterling Jacobson" <sterl...@avative.net> To: af@afmug.com Sent: Wednesday, January 20, 2016 12:00:22 AM Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix My ASN is 394752 the data center upstream ASN is 11798. I’m still not sure this isn’t that new world wide problem of forcing DNS redirection in routers running parental filtering. One instance of this was a customer running filtering on their router, but they said they turned it off and it still has the same Netflix message. I’ll try emailing their NOC and see if I receive anything intelligent. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Faisal Imtiaz Sent: Tuesday, January 19, 2016 8:08 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix What is you ASN ? I will be more than happy to check if I see anything odd. Also, Netflix has different IP's in different parts of the country they use for sending the video streams. We typically don't see the same prefix advertised by them via different pops they have. Plus, not sure if you already got hold of them... you can reach them via email to their NOC cdnet...@netflix.com If you give a shout out them on Nanog mailing list, you are very likely to get a fairly prompt response from their technical team. Regards. Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net ---------------------------------------------------------------------------- From: "Sterling Jacobson" <sterl...@avative.net> To: af@afmug.com Sent: Tuesday, January 19, 2016 9:49:50 PM Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix It may be that. I get my IPv4 from a data center. They are my upstream provider. The blocks are SWIPed to my company though. I had to submit information to Hulu, Vudu, ABC.com and a few others a year ago because suddenly they all had me on some unknown blacklist at the same time. All of those providers have now white-listed my blocks and I no longer have issues (except maybe Vudu, who were really hard to get that done). From: Af [mailto:af-boun...@afmug.com] On Behalf Of Ken Hohhof Sent: Tuesday, January 19, 2016 7:22 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix If you don’t have direct allocation from ARIN, where are your blocks from? That may be part of the story. From: Sterling Jacobson Sent: Tuesday, January 19, 2016 7:56 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix Except that I’m not on VPN or proxy. So they have wrongly allocated or listed my blocks as proxy/VPN. Doesn’t that break net neutrality for me? Not that the FCC is going to do anything about it. I just got off the phone. They asked me to email them my ASN, upstream and details. Hopefully they pull their heads out and get this working. Not like I can request a IPv4 block directly from ARIN. I DID that and they denied saying they have no more. So I’m stuck without their help. From: Af [mailto:af-boun...@afmug.com] On Behalf Of timothy steele Sent: Tuesday, January 19, 2016 6:48 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix Netflix is working on banning all proxy and most VPN users was on Engadget over a month ago there content providers are forcing them so when there telling you nothing they can do to help there telling the truth On Tue, Jan 19, 2016, 8:37 PM Josh Reynolds <j...@kyneticwifi.com> wrote: Also reach out to Netflix on twitter, tell them you are a US ISP and your users are having issues watching content On Jan 19, 2016 7:25 PM, "Josh Luthman" <j...@imaginenetworksllc.com> wrote: Try NANOG? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jan 19, 2016 8:23 PM, "Sterling Jacobson" <sterl...@avative.net> wrote: Anyone else start getting these calls today? My personal Netflix, on the same public IP block, seems to still work. But several of my customers are now calling in saying their Netflix is VPN, Proxy or using an Unblocker. Netflix is denying any sort of fix or solution for these customers, blaming it on the ISP. I'm sick of this crap. The customers don't care, they will just drop the ISP and get another, probably with IP blocks that aren't 'blacklisted' as VPN, or going through a datacenter. I had the same problem with Hulu, Vudu, ABC.com Disney.com and several others. Fortunately, all of those companies, except Vudu, fixed my problem by whitelisting my IPs. Vudu took a long time but I think I finally got a hold of the correct team of engineers and they fixed it. On the phone now with Netflix rep and one of her first questions was, "What is a public IP block?" :( -- Carl Peterson PORT NETWORKS 401 E Pratt St, Ste 2553 Baltimore, MD 21202 (410) 637-3707
