We have them run Malwarebytes and get Symantec Internet Security. If they do that, the problem goes away. If not, we disconnect them until they clean it up.
Rory From: Af [mailto:af-boun...@afmug.com] On Behalf Of That One Guy /sarcasm Sent: Wednesday, April 27, 2016 7:10 AM To: af@afmug.com Subject: [AFMUG] abuse reports on customer IPs We have a particular customer, We have been getting tons of abuse reports on their static IP, I assume we will never be able to wash this sullied IP clean. Theyre not really doing any harm to our network, or impacting others on the network, they are in full breach of our TOS, thats for sure. suprisingly, its primarily spam and botnet activity, but no DMCA. Is there any liability on us as an ISP to not address this affirmatively with the customer. Im going to contact them, may offer a leased fortigate UTM option. But if there isnt a resolution, other than their static IP residing on every blacklist can we get nailed? Its a good customer, pays their bill on time, worked with us through a service issue without the usual "gimme discounts and free shit or im going elsewhere" I dont want to HAVE to disconnect them if im not required to and theyre not impacting others if they cant or wont resolve the issues -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
