We schedule installs ASAP. Service calls go through the office before booking.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On May 15, 2016 10:29 PM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com> wrote: > Those of you using an "answering service" How are they with scheduling? > our system, Powercode, for now, does have a decent drive time calculator. > We have specific install/service days and specific infrastructure days. Our > custumer service could fuck up a wet dream to say the least, theyll send a > guy 30 miles south of the office, 40 miles nort, then 30 miles south, > regularly. Now I understand, a service isnt going to call a scheduled > customer to bump them, but do they normally have basic common sense? > Losing our 12 dollar guy is still saving us to have about 10 full crew > contractor days and a full time 24/7 service. Its a hell of a deal, > assuming the contracted phones have common sense. Id personally prefer all > scheduling be done by our tech, the same way it would be with an > independents, where he would call the customer and adjust as needed. > > is scheduling an issue with outsourced phones? > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
