On 6/28/16 11:18, Ken Hohhof wrote:
I found a high proportion of people would pay the bill, ignore the late fee. Then you would have to decide whether to void it or enforce it. Paperwork hassle either way.
I treat it as a partial payment and it'll be auto disconnected for nonpayment like normal. If someone asks nicely we'll usually give them one "out" per year if they don't have a history. But if they think they're special or don't reach out beforehand or are an argumentative a-hole then they are handled strictly by what's in writing regarding their account.
~Seth
