I'll bet I may have credited a dozen account late fees in all the time we charged it.
On Tue, Jun 28, 2016 at 1:34 PM Seth Mattinen <se...@rollernet.us> wrote: > On 6/28/16 11:18, Ken Hohhof wrote: > > I found a high proportion of people would pay the bill, ignore the late > > fee. Then you would have to decide whether to void it or enforce it. > > Paperwork hassle either way. > > > I treat it as a partial payment and it'll be auto disconnected for > nonpayment like normal. If someone asks nicely we'll usually give them > one "out" per year if they don't have a history. But if they think > they're special or don't reach out beforehand or are an argumentative > a-hole then they are handled strictly by what's in writing regarding > their account. > > ~Seth >
