I think I would tell him to did off. Try getting a credit from quest, att, Verizon, etc. Of course I have had some drinks
On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote: > Had a customer that works from home. Could not make his VPN work. > We thought perhaps it was a port issue. Opened the ports on the Smart > RG. No good. > > He spend $150 over the weekend on a geek squad type of service and they > pointed their finger at us. > > So, just because we haven’t tried it, we switched him to DHCP and it > started working. > We are in the process of converting everyone to DHCP. > > He wants a credit in the amount of the money he paid the geek squad. > > Wonder if it was truly our fault. Still don’t know why it started working > or what the problem was. >
