Yeah Chuck, we went back and forth with Time Warner getting them to open ports on router for cameras...upgraded NVR and used vendor platform access to finally give manager remote access and monitoring to camp cameras.
Jaime Solorza On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote: > I think I would tell him to did off. Try getting a credit from quest, att, > Verizon, etc. Of course I have had some drinks > > On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote: > >> Had a customer that works from home. Could not make his VPN work. >> We thought perhaps it was a port issue. Opened the ports on the Smart >> RG. No good. >> >> He spend $150 over the weekend on a geek squad type of service and they >> pointed their finger at us. >> >> So, just because we haven’t tried it, we switched him to DHCP and it >> started working. >> We are in the process of converting everyone to DHCP. >> >> He wants a credit in the amount of the money he paid the geek squad. >> >> Wonder if it was truly our fault. Still don’t know why it started >> working or what the problem was. >> >
