Is issuetracker your own product? Keefe
On April 19, 2018 1:47:07 PM CDT, Adam Moffett <dmmoff...@gmail.com> wrote: >Layne, > >If it's something you're able to discuss on list, can you summarize >what >advantages IssueTracker would give us over the built in ticketing in >Powercode or Sonar? > >Thanks, >Adam > > >------ Original Message ------ >From: "Layne Sisk" <la...@serverplus.com> >To: "af@afmug.com" <af@afmug.com> >Sent: 4/19/2018 1:39:05 PM >Subject: Re: [AFMUG] Trouble/Support Ticketing > >>Hit me up if you want some info on IssueTracker. It is what we used >>internally and we do license it (or give it away free for the >companies >>we support). It has full integration with Zendesk, Powercode, Sonar, >>UBO, and has pretty good integration available with SalesForce and >>Sugar CRM. >> >> >> >>Layne Sisk >> >>ServerPlus >> >>801.426.8283, ext 102 <tel:801.426.8283%2C%20ext%20102> >> >><http://www.serverplus.com/> >> >> >><https://www.facebook.com/ServerPlus365/> >> >><https://twitter.com/RealServerPlus> >> >> >> >> >> >>From: Af <af-boun...@afmug.com> On Behalf Of Tim Reichhart >>Sent: Thursday, April 19, 2018 9:18 AM >>To:af@afmug.com >>Subject: Re: [AFMUG] Trouble/Support Ticketing >> >> >> >>The company I used to work for had custom ticketing that would >>intergrate into powercode I believe it was all done with API so if any > >>of these open source ticket software have API you should be able to >put >>it into your billing sytstem if the system have API. >> >>Tim >> >> >> >> >> >> >> >>>-------------------------------------------------------------------------------- >>>-----Original Message----- >>>From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> >>>To: af@afmug.com >>>Date: 04/19/18 08:48 >>>Subject: Re: [AFMUG] Trouble/Support Ticketing >>> >>>Well and they're in is the problem. There is no link between Zendesk >>>and power code other than the customer name and email address. But >not >>>finding a perfect solution in a billing system this is the solution >we >>>have thus far. At least it aggregates all means of communication into > >>>one ticket system that we can use internally >>> >>> >>>On Apr 19, 2018, at 08:33, Gino A. Villarini <g...@aeronetpr.com> >>>wrote: >>> >>>>Nice, but how do you integrate it with the customer info you need to > >>>>have on hand? >>>> >>>> >>>> >>>>From: Af <af-boun...@afmug.com> on behalf of Matt Hoppes >>>><mattli...@rivervalleyinternet.net> >>>>Reply-To: "af@afmug.com" <af@afmug.com> >>>>Date: Thursday, April 19, 2018 at 8:20 AM >>>>To: "af@afmug.com" <af@afmug.com> >>>>Subject: Re: [AFMUG] Trouble/Support Ticketing >>>> >>>> >>>> >>>> >>>>Check out Zendesk it will integrate with many things. We have >Zendesk >>>>integrated with our text messages and Facebook page. >>>> >>>>The only thing in power code or call logs when someone calls in but >>>>there's no reason you couldn't create a new ticket in Zendesk and >>>>link it to the customers email address. You can create a new account > >>>>in Zendesk for the customer if you need to, or if they've ever >>>>emailed in before they will already have an account. >>>> >>>> >>>> >>>> >>>> >>>>Gino A. Villarini >>>> >>>>President >>>> >>>>Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 >>>> >>>><aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png> >>>> >>>>On Apr 19, 2018, at 07:50, Darin Steffl <darin.ste...@mnwifi.com> >>>>wrote: >>>> >>>>>I'm afraid of having too many places for tickets so we're trying to > >>>>>decide on one place. I don't want email tickets in zendesk, phone >>>>>call tickets in Azotel, texts in zipwhip, and Facebook messages on >>>>>Facebook. >>>>> >>>>> >>>>> >>>>>I'd really love an easy way (doesn't need to be free) to combine >all >>>>>our support methods into one spot so we don't lose or forget >things. >>>>> >>>>> >>>>> >>>>>On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes >>>>><mattli...@rivervalleyinternet.net> wrote: >>>>> >>>>>>You can open a ticket in Zendesk. >>>>>> >>>>>> >>>>>> >>>>>>Do you mean open a ticket the customer can refer to or for you to >>>>>>track? I guess you could do either. >>>>>> >>>>>> >>>>>> >>>>>>We sometimes open tickets in zendesk to email the customer. Really > >>>>>>your billing/CRM system should be handling phone support tickets >>>>>>and linking them to the account. >>>>>> >>>>>> >>>>>>On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> >>>>>>wrote: >>>>>> >>>>>>>I am having trouble finding a ticket system that is also good for > >>>>>>>people who call in. Most seem like you need a customer to email >in >>>>>>>to create a ticket. It seems harder to manually enter a ticket >for >>>>>>>those who call us. >>>>>>> >>>>>>> >>>>>>> >>>>>>>Am I overlooking something obvious on zendesk for this? I don't >>>>>>>need it integrated into my phone system, just an easy way to >>>>>>>create a ticket when someone calls in. >>>>>>> >>>>>>> >>>>>>> >>>>>>>On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) >>>>>>><li...@packetflux.com> wrote: >>>>>>> >>>>>>>>What is everyone using for support tickets nowadays? I've about > >>>>>>>>had it with our system. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>>-- >>>>>>>> >>>>>>>>Forrest Christian CEO, PacketFlux Technologies, Inc. >>>>>>>> >>>>>>>>Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT >>>>>>>>59602 >>>>>>>> >>>>>>>>forre...@imach.com | http://www.packetflux.com >>>>>>>><http://www.packetflux.com/> >>>>>>>> >>>>>>>><http://www.linkedin.com/in/fwchristian> >>>>>>>><http://facebook.com/packetflux> >>>>>>>><http://twitter.com/@packetflux> >>>>>>>> >>>>>>>> -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
