Poking through it, the troubleshooter(DT), if you put some work into it is outstanding
On Thu, Apr 19, 2018 at 1:47 PM, Adam Moffett <dmmoff...@gmail.com> wrote: > Layne, > > If it's something you're able to discuss on list, can you summarize what > advantages IssueTracker would give us over the built in ticketing in > Powercode or Sonar? > > Thanks, > Adam > > > ------ Original Message ------ > From: "Layne Sisk" <la...@serverplus.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 4/19/2018 1:39:05 PM > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Hit me up if you want some info on IssueTracker. It is what we used > internally and we do license it (or give it away free for the companies we > support). It has full integration with Zendesk, Powercode, Sonar, UBO, and > has pretty good integration available with SalesForce and Sugar CRM. > > > > Layne Sisk > > ServerPlus > > 801.426.8283, ext 102 > > [image: New logo xl] <http://www.serverplus.com/> > > [image: http://i.imgur.com/VOz763A.png] > > [image: http://i.imgur.com/xvQYYWa.png] > <https://www.facebook.com/ServerPlus365/> > > [image: http://i.imgur.com/ELG0AB1.png] > <https://twitter.com/RealServerPlus> > > [image: Utah 100] [image: fast50-01][image: Inc 5000] > > > > *From:* Af <af-boun...@afmug.com> *On Behalf Of *Tim Reichhart > *Sent:* Thursday, April 19, 2018 9:18 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Trouble/Support Ticketing > > > > The company I used to work for had custom ticketing that would intergrate > into powercode I believe it was all done with API so if any of these open > source ticket software have API you should be able to put it into your > billing sytstem if the system have API. > > Tim > > > > > > > > ------------------------------ > > -----Original Message----- > From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> > To: af@afmug.com > Date: 04/19/18 08:48 > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Well and they're in is the problem. There is no link between Zendesk and > power code other than the customer name and email address. But not finding > a perfect solution in a billing system this is the solution we have thus > far. At least it aggregates all means of communication into one ticket > system that we can use internally > > > On Apr 19, 2018, at 08:33, Gino A. Villarini <g...@aeronetpr.com> wrote: > > Nice, but how do you integrate it with the customer info you need to have > on hand? > > > > *From:* Af <af-boun...@afmug.com> on behalf of Matt Hoppes <mattlists@ > rivervalleyinternet.net> > *Reply-To:* "af@afmug.com" <af@afmug.com> > *Date:* Thursday, April 19, 2018 at 8:20 AM > *To:* "af@afmug.com" <af@afmug.com> > *Subject:* Re: [AFMUG] Trouble/Support Ticketing > > > > Check out Zendesk it will integrate with many things. We have Zendesk > integrated with our text messages and Facebook page. > > The only thing in power code or call logs when someone calls in but > there's no reason you couldn't create a new ticket in Zendesk and link it > to the customers email address. You can create a new account in Zendesk for > the customer if you need to, or if they've ever emailed in before they will > already have an account. > > > > > > *Gino A. Villarini* > > President > > Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 > > <aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png> > > On Apr 19, 2018, at 07:50, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > I'm afraid of having too many places for tickets so we're trying to decide > on one place. I don't want email tickets in zendesk, phone call tickets in > Azotel, texts in zipwhip, and Facebook messages on Facebook. > > > > I'd really love an easy way (doesn't need to be free) to combine all our > support methods into one spot so we don't lose or forget things. > > > > On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes <mattlists@ > rivervalleyinternet.net> wrote: > > You can open a ticket in Zendesk. > > > > Do you mean open a ticket the customer can refer to or for you to track? > I guess you could do either. > > > > We sometimes open tickets in zendesk to email the customer. Really your > billing/CRM system should be handling phone support tickets and linking > them to the account. > > > On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > I am having trouble finding a ticket system that is also good for people > who call in. Most seem like you need a customer to email in to create a > ticket. It seems harder to manually enter a ticket for those who call us. > > > > Am I overlooking something obvious on zendesk for this? I don't need it > integrated into my phone system, just an easy way to create a ticket when > someone calls in. > > > > On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) < > li...@packetflux.com> wrote: > > What is everyone using for support tickets nowadays? I've about had it > with our system. > > > > -- > > *Forrest Christian* *CEO, PacketFlux Technologies, Inc.* > > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> > > forre...@imach.com | http://www.packetflux.com > > <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> > <http://twitter.com/@packetflux> > >
