Well and they’re in is the problem. There is no link between Zendesk and power code other than the customer name and email address. But not finding a perfect solution in a billing system this is the solution we have thus far. At least it aggregates all means of communication into one ticket system that we can use internally
> On Apr 19, 2018, at 08:33, Gino A. Villarini <g...@aeronetpr.com> wrote: > > Nice, but how do you integrate it with the customer info you need to have on > hand? > > From: Af <af-boun...@afmug.com> on behalf of Matt Hoppes > <mattli...@rivervalleyinternet.net> > Reply-To: "af@afmug.com" <af@afmug.com> > Date: Thursday, April 19, 2018 at 8:20 AM > To: "af@afmug.com" <af@afmug.com> > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Check out Zendesk it will integrate with many things. We have Zendesk > integrated with our text messages and Facebook page. > > The only thing in power code or call logs when someone calls in but there’s > no reason you couldn’t create a new ticket in Zendesk and link it to the > customers email address. You can create a new account in Zendesk for the > customer if you need to, or if they’ve ever emailed in before they will > already have an account. > > > > Gino A. Villarini > > President > Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 > <aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png> > > On Apr 19, 2018, at 07:50, Darin Steffl <darin.ste...@mnwifi.com> wrote: > >> I'm afraid of having too many places for tickets so we're trying to decide >> on one place. I don't want email tickets in zendesk, phone call tickets in >> Azotel, texts in zipwhip, and Facebook messages on Facebook. >> >> I'd really love an easy way (doesn't need to be free) to combine all our >> support methods into one spot so we don't lose or forget things. >> >>> On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes >>> <mattli...@rivervalleyinternet.net> wrote: >>> You can open a ticket in Zendesk. >>> >>> Do you mean open a ticket the customer can refer to or for you to track? I >>> guess you could do either. >>> >>> We sometimes open tickets in zendesk to email the customer. Really your >>> billing/CRM system should be handling phone support tickets and linking >>> them to the account. >>> >>> On Apr 19, 2018, at 05:18, Darin Steffl <darin.ste...@mnwifi.com> wrote: >>> >>>> I am having trouble finding a ticket system that is also good for people >>>> who call in. Most seem like you need a customer to email in to create a >>>> ticket. It seems harder to manually enter a ticket for those who call us. >>>> >>>> Am I overlooking something obvious on zendesk for this? I don't need it >>>> integrated into my phone system, just an easy way to create a ticket when >>>> someone calls in. >>>> >>>>> On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) >>>>> <li...@packetflux.com> wrote: >>>>> What is everyone using for support tickets nowadays? I've about had it >>>>> with our system. >>>>> >>>>> -- >>>>> Forrest Christian CEO, PacketFlux Technologies, Inc. >>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>> forre...@imach.com | http://www.packetflux.com >>>>> >>>>>
