On Oct 7, 7:27 am, tony obrien <tobsourcecode...@gmail.com> wrote:
> I was going to say, "So if I can't test on EVERY device..." but
> perhaps that's my first question...
>
> {a} Was I absent the day they told us in Android SDK class that any
> actual DEVICE may react differently from some other? I understand that
> if the device does not support somthing then, of course, it can't
> comply to my app's request.
>
> Example: I have 100's of downloads for an app... then I get a 1-STAR
> with the comment: "Does not work on HERO."
>
> So I can imagine that he may be right OR he might be a twit and many
> others with HEROs had no problem.
>
Yep.
> I find the communications facilities between the DEVELOPER and his
> AUDIENCE via the GOO Market to be quite unsophisticated.
>
Yep
> So...
>
> {b} Is there some mechanism that I am not aware of that allows me to
> 'confront' my downloaders directly (i.e. an email address or
> something?) so that I can help them or at least discover what the heck
> someone means by "It don't work" ??
>
No. The one star person is unlikely to come back or help you anyway.
> At the moment I am planning on adding an entire new "layout" to all of
> my apps which would beg them to get in touch with me if they have
> *any* problem at all ... is this my only means to accomplish this?
>
Yes, that is probably your best option. Loading up the app with
admonitions is what works best. Get them subscribed to your
newsletter, give them handy error report buttons, walk them through
every step they have to take avoid errors.
Even then, you won't completely prevent comments like you've seen.
Many don't spend more than seven seconds on an app, and not everyone
wants to help improve or fix an app. The app can be working fine, but
not work the way *they* expect, and you will still get that comment.
Nathan
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