08.10.2010 19:29, Streets Of Boston пишет:
Also, your app may not work on HIS hero-phone.
It could be tons of things, depending on your app, that may have
nothing to do with a particular (brand of) device, but with software
loaded on it.
[snip]
And i agree with Nathan; someone giving a one-star rating with just a
"Does not work" type of comment is unlikely to contact you even if he
or she could so easily.
Right, they usually don't.
Curiously enough, if a task killer or custom firmware is involved, users
tend to blame the most recently installed application, or one that
misbehaves (while being killed repeatedly, never having a chance to do
what it's supposed to).
I'm glad to see this tightened in Froyo.
-- Kostya
On Oct 7, 10:45 am, Nathan<critter...@crittermap.com> wrote:
On Oct 7, 7:27 am, tony obrien<tobsourcecode...@gmail.com> wrote:> I was going to say,
"So if I can't test on EVERY device..." but
perhaps that's my first question...
{a} Was I absent the day they told us in Android SDK class that any
actual DEVICE may react differently from some other? I understand that
if the device does not support somthing then, of course, it can't
comply to my app's request.
Example: I have 100's of downloads for an app... then I get a 1-STAR
with the comment: "Does not work on HERO."
So I can imagine that he may be right OR he might be a twit and many
others with HEROs had no problem.
Yep.
I find the communications facilities between the DEVELOPER and his
AUDIENCE via the GOO Market to be quite unsophisticated.
Yep
So...
{b} Is there some mechanism that I am not aware of that allows me to
'confront' my downloaders directly (i.e. an email address or
something?) so that I can help them or at least discover what the heck
someone means by "It don't work" ??
No. The one star person is unlikely to come back or help you anyway.
At the moment I am planning on adding an entire new "layout" to all of
my apps which would beg them to get in touch with me if they have
*any* problem at all ... is this my only means to accomplish this?
Yes, that is probably your best option. Loading up the app with
admonitions is what works best. Get them subscribed to your
newsletter, give them handy error report buttons, walk them through
every step they have to take avoid errors.
Even then, you won't completely prevent comments like you've seen.
Many don't spend more than seven seconds on an app, and not everyone
wants to help improve or fix an app. The app can be working fine, but
not work the way *they* expect, and you will still get that comment.
Nathan
--
Kostya Vasilyev -- WiFi Manager + pretty widget -- http://kmansoft.wordpress.com
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