I would guess their algorithm removes five star ratings that don't have comments: that seems suspicious to me too.
Kris On Tue, Jan 29, 2013 at 1:35 PM, Héctor Júdez <[email protected]> wrote: > At first I thought old rates were disappearing because I did not update my > main app during 2012 and lots of users uninstall it. However, since I am > only losing 5 star rates this doesn´t make sense. > It also doesn´t make sense because it all started at once last week and I am > losing rates from apps that have been unpublished for more than 6 months > already. > I can still read comments from January 2010 in my developer console so they > are getting rid of uncommented rates. > > Rates drop from all the apps at the same time... I press F5 and I can see > them dropping, first one app, then the second one, then the third... and it > stops for some hours. > > After Christmas I completely redisigned my main app and I have been pushing > new updates every week. Users were really happy and I was receiving a lot of > 5 star rates at once after every update.. maybe this seemed suspicious to > Google and trigger some type of algorithm into my account.. Who knows... > > > El martes, 29 de enero de 2013 19:13:51 UTC+1, bob escribió: >> >> If you can find any particular reviews that get removed, that could be >> more helpful. >> >> >> Then you would know the date of the review that got removed. Maybe it >> will be really old? >> >> >> >> On Tuesday, January 29, 2013 11:47:41 AM UTC-6, Héctor Júdez wrote: >>> >>> Of course, an app that was rated 4.5 now is 4.4... another that was rated >>> 4.0 now is 3.8 >>> Two other apps are not even published but rates keep on decreasing. All >>> of them are 5 star rates execep in one of the unpublished apps in which I am >>> losing 5 and 1 star rates. >>> >>> El martes, 29 de enero de 2013 18:36:00 UTC+1, Nobu Games escribió: >>>> >>>> Did actually the average rating of your app change? >>>> >>>> On Tuesday, January 29, 2013 10:28:03 AM UTC-6, Héctor Júdez wrote: >>>>> >>>>> this is the useless message from Google: >>>>> >>>>> Hi, >>>>> >>>>> Thank you for your note. >>>>> >>>>> The number you see represents the total number of ratings that your >>>>> application received. Because not all ratings received user comments, it >>>>> is >>>>> normal for the number of comments to be a lesser amount. Additionally, we >>>>> only display recent comments for the application. In most cases, this is >>>>> on >>>>> a rolling 30-day basis. >>>>> >>>>> In other cases, it is possible that we've detected and removed comments >>>>> or ratings that have violated our terms of use. You can see our >>>>> Developer-facing comment policies outlined in our Content Policy: >>>>> http://www.android.com/us/developer-content-policy.html#spam >>>>> >>>>> The user facing comment policy can be viewed here: >>>>> http://www.google.com/support/androidmarket/bin/answer.py?hl=en&answer=138329 >>>>> >>>>> Regards, >>>>> The Google Play Team >>>>> >>>>> >>>>> >>>>> El martes, 29 de enero de 2013 17:24:28 UTC+1, Héctor Júdez escribió: >>>>>> >>>>>> I am in The Netherlands and during USA night nothing happens.. It all >>>>>> starts now. >>>>>> I just took a screenshot and 5 minutes after another 15 rates were >>>>>> gone. During the night (USA day time) I lose some more... Now I am going >>>>>> to >>>>>> take screenshots every day because this has no sense at all. >>>>>> >>>>>> >>>>>> El martes, 29 de enero de 2013 17:04:51 UTC+1, bob escribió: >>>>>>> >>>>>>> Maybe you should take screenshots of your ratings histogram on >>>>>>> various days so you at least have some evidence? >>>>>>> >>>>>>> >>>>>>> Maybe it will even reveal a pattern? >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tuesday, January 29, 2013 2:58:06 AM UTC-6, Héctor Júdez wrote: >>>>>>>> >>>>>>>> I just really hope this doesn't happen to anybody else... already >>>>>>>> 317 rates gone.. and it doesn't stop, every day I lose around 50. >>>>>>>> It is so depressing.. I've put a lot of effort into these projects >>>>>>>> (and also quite some money)... >>>>>>>> >>>>>>>> I did write in Google+ also... and of course no answer. I want to >>>>>>>> forget but it is not stoping. >>>>>>>> Anyone knows someone in G+ in charge of the #PlayStore? >>>>>>>> >>>>>>>> >>>>>>>> El martes, 29 de enero de 2013 07:35:04 UTC+1, Zsolt Vasvari >>>>>>>> escribió: >>>>>>>>> >>>>>>>>> My app has been published for 2 1/2 years and have 2500+ ratings >>>>>>>>> also. I haven't lost any that I can see. Knock on wood. >>>>>>>>> >>>>>>>>> That said, it sometimes happens that I get an extra batch of >>>>>>>>> "phantom' ratings which are removed a few days later. >>>>>>>>> >>>>>>>>> If you want to complain somewhere, may I suggest Google+ and copy a >>>>>>>>> few Google people on there. I think you would have a better chance of >>>>>>>>> getting a legitimate response than here or by contacting Support. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Tuesday, January 29, 2013 7:42:03 AM UTC+8, Héctor Júdez wrote: >>>>>>>>>> >>>>>>>>>> You are all right.. Google just answered two of my emails with the >>>>>>>>>> exact same copy&paste message saying nothing but crap. >>>>>>>>>> Anyway, time to forget. Thanks. >>>>>>>>>> >>>>>>>>>> El lunes, 28 de enero de 2013 21:06:42 UTC+1, TreKing escribió: >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Mon, Jan 28, 2013 at 1:55 PM, Héctor Júdez <[email protected]> >>>>>>>>>>> wrote: >>>>>>>>>>>> >>>>>>>>>>>> However before you could gatter all together and complain in the >>>>>>>>>>>> Market Google Group... now this group is gone and we cannot >>>>>>>>>>>> complain any >>>>>>>>>>>> more. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> You're doing a fine job without that forum ;) >>>>>>>>>>> >>>>>>>>>>> Honestly, it sucks, but there's no sense in continuing to >>>>>>>>>>> complain here. I checked my apps and I seem to be missing some >>>>>>>>>>> ratings as >>>>>>>>>>> well from early on. Not sure if there are more missing, I don't >>>>>>>>>>> track them >>>>>>>>>>> in that much detail. Whatever the reason is, you're not going to get >>>>>>>>>>> anywhere stressing about it and raising a ruckus here. >>>>>>>>>>> >>>>>>>>>>> Contact Google Play "support" knowing full well you won't get a >>>>>>>>>>> response, or pester Googler's on G+, or wait it out and see what >>>>>>>>>>> happens. >>>>>>>>>>> When stuff like this happens on Google Play, it's usually a sign of >>>>>>>>>>> "features" or changes coming. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> ------------------------------------------------------------------------------------------------- >>>>>>>>>>> TreKing - Chicago transit tracking app for Android-powered >>>>>>>>>>> devices > > -- > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > --- > You received this message because you are subscribed to the Google Groups > "Android Developers" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- -- You received this message because you are subscribed to the Google Groups "Android Developers" group. 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