Am 18.02.21 um 15:02 schrieb Michele Neylon - Blacknight via anti-abuse-wg: > > > > I know quite a few companies now use specific forms for handling reports of > different types of reports and have moved > away from email almost entirely, which makes a lot of sense. > > > At the risk of derailing this interesting and useful topic, I have to disagree with the use of forms to report abuse. In the cases I've seen, those forms are hard to find, are a burden to fill out, require me to add information that is completely irrelevant to the abuse incident, and don't allow me to add relevant information (such as a complete mail header). Not getting a response only adds to the feeling that I've wasted my time...
It may make a lot of sense for companies who see abuse reports as a nuisance, though :-) There are better ways to increase the quality of abuse reports received. The best is to respond positively to informative and verifiable abuse reports with timely and appropriate replies and, above all, actions. Cheers, Hans-Martin
