We've been having that issue this semester as well and I thought it was on our end because we had to change the email server we were using to send, but it sounds like you're having the same problem we are. Does your Ariel still send to student email addresses ok, just not to library email addresses? And it still sends to via IP ok?
Our solution has been to scan it as PDF and our ILL person has been sending it out via her email address which takes. Lately we've started to use a home built application that lets us upload the file and it generates a URL and password to access it (something similiar to what OCLC launched this past summer.) As to a good phone numer to call for Ariel there really isn't one. My experience over the last two years has been that Infotrieve just doesn't care. Although if you're issue is the same as ours then it sounds like there's a problem on Infotrieve's end... ________________________________________ From: arie-l-boun...@mailman2.u.washington.edu [arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Tiffanie Wick [tw...@western.edu] Sent: Wednesday, December 14, 2011 10:53 PM To: arie-l@u.washington.edu Subject: [ARIE-L] intermittent sending [cid:image002.gif@01CCBAA2.61829D80] Hi everyone, I am hoping someone has some insight or a good phone number to call. This semester, Ariel has randomly and intermittently decided to not send items to library email addresses. I only know this because of a record number of re-send requests and instances where Ariel will not send to my or our library’s email address. The log shows as sent, but apparently this is not always the case. Sigh. I like Ariel and wouldn’t mind continuing to use it, but not if it means sending and resending articles. Any ideas? BTW, we are still on Windows XP. I’d also like to take this opportunity to apologize to those of you who have been the victims of my technical issues this semester. I hope to have this issue resolved one way or another in the next month or so. Thanks much everyone. Happy Holidays! Tiffanie Tiffanie Wick Public Services Librarian Resource Sharing & NES Library Liaison Leslie J. Savage Library Western State College 600 N. Adams Gunnison, CO 81231 (970) 943-2477 (direct) tw...@western.edu<mailto:tw...@western.edu> _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=Ariel_Scanners
