The one time it happened to us, there was a system upgrade and no one in IT 
told us until after they did it. I have Ariel configured so that the computer 
it is on, functions as its own server and this still happened when they 
upgraded the servers that serve the whole school. That wouldn't change the 
email or firewall settings, but it does change the server IP that emails get 
routed thru. I could send emails to our people (@govst.edu) but no one else 
until I got the correct info put in Ariel.

Thank you,
Terry
IAF - ILL 
Governors State Univ. Library



-----Original Message-----
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Andrew Shuping
Sent: Thursday, December 15, 2011 11:09 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] RE: intermittent sending

Ours worked fine up until about 5 months ago and there haven't been any changes 
to the email config or the firewall settings.  It also sends just fine to 
patron email addresses, which is why I suspect there's been some type of change 
on Infotrieve's end with their server configuration.  What it is I don't know...

-----Original Message-----
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Rickhoff, Terry
Sent: Thursday, December 15, 2011 11:43 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] RE: intermittent sending

Hi All,

We had similar issues when we started using Ariel for emails. Because you are 
not sending from a specific email account (yes I know it is entered, but...), 
the receiving machine (software, etc.) sees it as coming from software (Ariel) 
not a personal source like Outlook, gmail, etc. Consequently, the incoming 
files are routed to junk mail or stopped by certain firewalls, security 
software, etc. This is a discussion to have with the IT person at your 
institution about letting these emails thru. The solution can't be found within 
Ariel itself unless, there is another problem. I actually had to have all the 
firewalls removed just from our Ariel machine and for our static Ariel IP 
address in order to send and receive email consistently.

Thank you,
Terry
IAF - ILL
Governors State Univ. Library

-----Original Message-----
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Lisa Snyder
Sent: Thursday, December 15, 2011 8:53 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] RE: intermittent sending

This same issue has been happening here.  I thought it was just us as well.  We 
are having a difficult time receiving from other libraries and maybe get 1 doc 
through ARIEL a week now.  We used to get about 30 before.  We have also had 
trouble sending to other libraries, but not student emails.  We've been 
scanning and sending to our ILL email and forwarding PDFs from there.  I went 
round and round with our IT and ARIEL's IT and no solution was found.  I'm sad 
to say I eventually just gave up.  I always get a quick response from 
ar...@infotrieve.com, but like I said before we weren't able to come up with a 
solution.  

-----Original Message-----
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Andrew Shuping
Sent: Thursday, December 15, 2011 8:06 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] RE: intermittent sending

We've been having that issue this semester as well and I thought it was on our 
end because we had to change the email server we were using to send, but it 
sounds like you're having the same problem we are.  Does your Ariel still send 
to student email addresses ok, just not to library email addresses?  And it 
still sends to via IP ok?

Our solution has been to scan it as PDF and our ILL person has been sending it 
out via her email address which takes.  Lately we've started to use a home 
built application that lets us upload the file and it generates a URL and 
password to access it (something similiar to what OCLC launched this past 
summer.)  

As to a good phone numer to call for Ariel there really isn't one.  My 
experience over the last two years has been that Infotrieve just doesn't care.  
Although if you're issue is the same as ours then it sounds like there's a 
problem on Infotrieve's end...
________________________________________
From: arie-l-boun...@mailman2.u.washington.edu 
[arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Tiffanie Wick 
[tw...@western.edu]
Sent: Wednesday, December 14, 2011 10:53 PM
To: arie-l@u.washington.edu
Subject: [ARIE-L] intermittent sending

[cid:image002.gif@01CCBAA2.61829D80]
Hi everyone,
I am hoping someone has some insight or a good phone number to call.  This 
semester, Ariel has randomly and intermittently decided to not send items to 
library email addresses.  I only know this because of a record number of 
re-send requests and instances where Ariel will not send to my or our library's 
email address.  The log shows as sent, but apparently this is not always the 
case. Sigh.  I like Ariel and wouldn't mind continuing to use it, but not if it 
means sending and resending articles.  Any ideas?  BTW, we are still on Windows 
XP.
I'd also like to take this opportunity to apologize to those of you who have 
been the victims of my technical issues this semester.  I hope to have this 
issue resolved one way or another in the next month or so.
Thanks much everyone.
Happy Holidays!

Tiffanie

Tiffanie Wick
Public Services Librarian
Resource Sharing & NES Library Liaison
Leslie J. Savage Library
Western State College
600 N. Adams
Gunnison, CO 81231
(970) 943-2477 (direct)
tw...@western.edu<mailto:tw...@western.edu>

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