The one time it happened to us, there was a system upgrade and no one in IT told us until after they did it. I have Ariel configured so that the computer it is on, functions as its own server and this still happened when they upgraded the servers that serve the whole school. That wouldn't change the email or firewall settings, but it does change the server IP that emails get routed thru. I could send emails to our people (@govst.edu) but no one else until I got the correct info put in Ariel.
Thank you, Terry IAF - ILL Governors State Univ. Library -----Original Message----- From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Andrew Shuping Sent: Thursday, December 15, 2011 11:09 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: intermittent sending Ours worked fine up until about 5 months ago and there haven't been any changes to the email config or the firewall settings. It also sends just fine to patron email addresses, which is why I suspect there's been some type of change on Infotrieve's end with their server configuration. What it is I don't know... -----Original Message----- From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Rickhoff, Terry Sent: Thursday, December 15, 2011 11:43 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: intermittent sending Hi All, We had similar issues when we started using Ariel for emails. Because you are not sending from a specific email account (yes I know it is entered, but...), the receiving machine (software, etc.) sees it as coming from software (Ariel) not a personal source like Outlook, gmail, etc. Consequently, the incoming files are routed to junk mail or stopped by certain firewalls, security software, etc. This is a discussion to have with the IT person at your institution about letting these emails thru. The solution can't be found within Ariel itself unless, there is another problem. I actually had to have all the firewalls removed just from our Ariel machine and for our static Ariel IP address in order to send and receive email consistently. Thank you, Terry IAF - ILL Governors State Univ. Library -----Original Message----- From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Lisa Snyder Sent: Thursday, December 15, 2011 8:53 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: intermittent sending This same issue has been happening here. I thought it was just us as well. We are having a difficult time receiving from other libraries and maybe get 1 doc through ARIEL a week now. We used to get about 30 before. We have also had trouble sending to other libraries, but not student emails. We've been scanning and sending to our ILL email and forwarding PDFs from there. I went round and round with our IT and ARIEL's IT and no solution was found. I'm sad to say I eventually just gave up. I always get a quick response from ar...@infotrieve.com, but like I said before we weren't able to come up with a solution. -----Original Message----- From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Andrew Shuping Sent: Thursday, December 15, 2011 8:06 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: intermittent sending We've been having that issue this semester as well and I thought it was on our end because we had to change the email server we were using to send, but it sounds like you're having the same problem we are. Does your Ariel still send to student email addresses ok, just not to library email addresses? And it still sends to via IP ok? Our solution has been to scan it as PDF and our ILL person has been sending it out via her email address which takes. Lately we've started to use a home built application that lets us upload the file and it generates a URL and password to access it (something similiar to what OCLC launched this past summer.) As to a good phone numer to call for Ariel there really isn't one. My experience over the last two years has been that Infotrieve just doesn't care. Although if you're issue is the same as ours then it sounds like there's a problem on Infotrieve's end... ________________________________________ From: arie-l-boun...@mailman2.u.washington.edu [arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Tiffanie Wick [tw...@western.edu] Sent: Wednesday, December 14, 2011 10:53 PM To: arie-l@u.washington.edu Subject: [ARIE-L] intermittent sending [cid:image002.gif@01CCBAA2.61829D80] Hi everyone, I am hoping someone has some insight or a good phone number to call. This semester, Ariel has randomly and intermittently decided to not send items to library email addresses. I only know this because of a record number of re-send requests and instances where Ariel will not send to my or our library's email address. The log shows as sent, but apparently this is not always the case. Sigh. I like Ariel and wouldn't mind continuing to use it, but not if it means sending and resending articles. Any ideas? BTW, we are still on Windows XP. I'd also like to take this opportunity to apologize to those of you who have been the victims of my technical issues this semester. I hope to have this issue resolved one way or another in the next month or so. Thanks much everyone. Happy Holidays! Tiffanie Tiffanie Wick Public Services Librarian Resource Sharing & NES Library Liaison Leslie J. Savage Library Western State College 600 N. Adams Gunnison, CO 81231 (970) 943-2477 (direct) tw...@western.edu<mailto:tw...@western.edu> _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=iel_Scanners _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=iel_Scanners _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=iel_Scanners _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=iel_Scanners _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=Ariel_Scanners
