Good Morning List,
I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error:
ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out
I've contacted Remedy Tech Support and provided them all the logs but they haven't been able to offer a solution so far. Everything else appears to be functioning correctly and all the services are up, including the
arplugin.exe service.
If anyone else has experienced this problem and knows of a resolution, I would appreciate it if you could pass it along.
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S House of Representatives
ARS 7.0 Patch 1
ITSM 7.0
Windows Server 2003 R2
MS SQL Server 2000 w/ SP4
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