Michael,
Just
FYI, I think Remedy is still working on the VM for ITSM 7. I know it
hasn't been released yet, anyway. It's possible that they're running into
the same issues you reported. I have it working fine in a Windows 2003
environment, except that Admin crashes when I try to run RDP or Sync
Search. Support couldn't duplicate the problem, but it happened both with
the unpatched ARS 7.0 and the patch 1 version.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Gould
Sent: Wednesday, July 26, 2006 8:44 AM
To:
arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Overview Console - Plug-in
Error
Hi Mary,
I've tried the ITSM 7 (all apps) installed on ARS 7 Patch 1 with the
following configurations and received the same error on each:
Configurations 1
OS: Windows XP Pro w/ SP2
Database: Oracle 10g Enterprise Edition
Configuration 2
OS: Windows XP Pro w/ SP2
Database: Oracle 9i Enterprise Edition
Configuration 3 (running on VMWare Server)
OS: Windows Server 2003 R2
Database: Oracle 10g Enterprise Edition
Configuration 4 (running on VMWare Server)
OS: Windows Server 2003 R2
Database: SQL Server 2000 w/ SP4 Standard Edition
I know Windows XP isn't technically an approved OS (even though everything
installed fine) but unfortunately I don't have a *server* available yet to test
this on. Thought I'd give Windows Server 2003 running on the free VMWare
Server a try, but haven't had any better results and the database platform has
made no difference.
On a side note, I was told by Tech Support that VMWare isn't
technically approved either but know for a fact that the Remedy Solution
Consultants are/were using VMWare environments to demo the software.
Has anyone gotten ITSM 7 installed and working on a VM yet? Hopefully
the patch Engineering is working on will fix the problem.
Regards,
Michael Gould
Senior Software Engineer
U.S. House of Representatives
On 7/25/06, Mary C.
<[EMAIL PROTECTED]>
wrote:
We are getting the same error. Are you in a VM environment?
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