Hi Chris Go to Admin tool, Server information, Connection settings and re-enter the Mid-Tier Administration Password. Then go to Mid-Tier config page, AR Server Settings, select your server, click Edit and enter the same password in the Admin Password field. These passwords must match otherwise you will get an authentication error.
HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Wednesday, August 16, 2006 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7 authentication error James, since this is a sandbox, everything is installed on the same machine. I can ping the AR Server fine from my laptop by just using the server name. Windows 2003 Server SP1 Oracle 10g AR System 7.0 & ITSM 7.0 Java SDK 1_4_2_11 Tomcat 5.0.28 Mid-Tier 7.0 AR Server Settings: I tried with both 'Authentication Server' blank as well as my AR Server selected. Not sure if it is required. Web Service Settings: This is blank since we are not using web services On the login page, I usually leave the 'Authentication Server' blank but I also tried to enter my AR Server name as well as the LDAP server domain name. Nothing worked. I submitted a ticket to Remedy Support since I need to get this working ASAP. My demo licenses are only good til the end of August. I will let you all know the solution, if any. Thanks for your help Chris ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
