Angelo, I think it absolutely should be possible. I however have never found the special handshake that would make it work. So let me quote a few things from the Email docs (EmailEngine-630.pdf) and see if anyone can help us get this to actually work. :)
Ref: "Chapter 4—Outgoing email" page 120: " You can use the Field Values field or the Qualification field with form to retrieve required data and substitute it in the email. " So it sound like there is a way to create a record in the "AR System Email Messages" form that would let you Query for data and build the "Field Values" for the outgoing email. (Which could be created by an escalation to be sent at the "right time".) "Figure 4-24" even shows a screenshot of how this should work, but it does not work for me. My guess is that my template is missing something. But I have yet to decode the secret handshake. Has anyone ever got this feature to work? Any examples (preferably be based on the User or Group forms) that you could share? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:
** Hi Guys, Has anyone got an idea if it's possible for Remedy to send a report automatically via email? One of our users has requested a task status report be sent daily thru email. Is there a procedure to do this? Any help would be appreciated. Thanks!
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