Re: Ok I have a question.

[Dan Caissie]

Title: RE: Ok I have a question.

** I do have a dev system. The one ticket in question was for a change control so they are worried about an audit, and yes I would love to just re-create this ticket. I’ll give a try at restoring the database. Fun Fun Fun,     Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bob Sent: Tuesday, August 29, 2006 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: Ok I have a question.   For one ticket?  I mean, 1 out of how many thousand per month?  Is anyone going to miss 1 ticket?  I think that the most I would do is retype the thing.  If I wanted to be really clever I would create an import record by hand and then import it, which would allow you to set the record ID and the date(s).  But I wouldn’t touch a backup for just 1 ticket.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, August 29, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Ok I have a question.   Dan:   Do you have a development machine or a machine where you can throw the database backup onto?   James McKenzie L-3 GSI   ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Caissie Sent: Tuesday, August 29, 2006 9:46 AM To: arslist@ARSLIST.ORG Subject: Ok I have a question.   ** Since it's so slow here I have a question. I'm trying to restore a help desk record that somehow got deleted. What would the best way to do this? I do have a copy of an earlier back-up of the database.   Windows Server, SLQ 2000, AR Server 6.03 patch 005   Thanks,     Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___