Modeling is one of the best ways of learning. A student generally watches
something being done, and then tries to do it on their own, or with a
little help.
In the AR System world, the same thing holds true. It is
possible to get ones hands on some definition files and examples which
have already been done, and examine them piece by piece. Sometimes it is
even more of a challenge to try to improve upon the design. To start
things off, you might want to consider downloading and loading onto a
development instance of the AR System some of the files which can be found
at: http://www.buoyantsolutions.net/Download.html. Gidd has a collection
of them out there that is pretty impressive.
Presentations and gizmos make the task of administering the system a good
deal easier. Each time that some one develops a new toy, it becomes a
got-to-try-it-out sort of thing. You can find quite a few toys on Gidd's
site, and on Matt Reinfeldts site - http://www.mattreinfeldt.com/site/.
Some very useful tools can be found at:
http://www.remedytools.com/downloads.htm.
Although it might be a little aged, there are several links on a variety
of topics relating to the AR System on the Dave Adams's site:
http://www.soton.ac.uk/~_remedy/. Similarly, there is a new one called
'ARSWiki' that has caught some attention here and there that is put
together by Axton (who was this years MVP). His site is located at:
http://arswiki.org/wiki/.
Then there was the arsdeveloper site (http://www.arsdeveloper.com), but
when I stopped out there a short time ago I saw a message which said that
it had been defaced by a 'security research group.' Script kiddies
occasionally get lucky. How quaint.
There is a good deal of material on these sites which might be of some
assistance in learning the AR System, and sort of filling the gap. Of
course, the support site has several tools, and examples in the community
based developer site.
Welcome, by the way, to the list family. It can be a strange
place at times. It is somewhat disfunctional every now and again when
personalities/people clash on this topic or that, but you'll find no other
resource as fine in the community as this list. Any foreign language
skills that you have are going to come in handy, as Zandish is sometimes
used.
On Fri, 8 Sep 2006, James Ducharme wrote:
If you've looked at any of the code you'll realize that it's just basic
if-then-else statements. Nothing more complicated than that. Every language
has that basic functionality. It's just a matter syntax.
Roles and permission groups are key as well if you want security.
Also - browse this site and some others to find best practices and quick
fixes to issues you can't resolve on your own..
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of NoSuchStudios
Sent: Friday, September 08, 2006 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: new remedy admin needs training advice (U)
I'm definitely going to take the BMC courses as soon as i can get funding
for
it.
I'm in a somewhat unique position right now. Our organization is just now
switching to Remedy. I just happen to be here and i've got a pretty good
history with my company at picking up new things quickly. I've had a few
situations where our clients needed something and didn't have anyone to
support it yet. So now i'm here.
I'm fortunate since i'm here at the ground floor of this integration but
behind the curve because i arrived a week before our consultant left so she
was only able to show me the day to day basics of backups and some basic
administration.
I will try what you suggested with the app. So far i've figured out how to
modify forms and create some basic new functions with escalations and AL's
but thats it so far. Its pretty slow going but its getting easier.
If anyone has some good suggestions for books to get that would be helpful.
I'm headed to the store for a beginners programming resources and such so if
anyone has some recommeded reading it would be very helpful.
PS. Thank you all for the support. Its good to know there's a resource on
the Net where a n00b can feel welcome and ask the occasional silly question.
jason
Barber, Dave wrote:
I just wondered about your background.
I came into Remedy development with a history of developing in a range
of languages (some VB, FoxPro, RPG, a bit of Java, etc), and for myself,
the Admin course I went on (part 2) was a little basic, but I figure
that it would make a very good foundation. After that course, any
queries I had were answered by this list, its by far and away the best
resource I've seen for any development system.
The only alternative I could figure would be if you had any other Remedy
developers at your organisation who would be willing to pass on some of
their skills.
Regards
Dave
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios
Sent: 08 September 2006 14:51
To: arslist@ARSLIST.ORG
Subject: Re: new remedy admin needs training advice (U)
I've got some experience with HTML but not the others.
To better give you all an idea of where i'm coming from. I came from a
high-tempo helpdesk. i fixed hardware and troubleshot apps and did
server maintenance and backups. i have no programming experience yet.
Is this the way to go? C, VB, etc?
Barber, Dave wrote:
Have you had any background in any sort of application development -
ie.
Anything like VB, C, or even HTML coding?
Regards
Dave
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios
Sent: 08 September 2006 14:43
To: arslist@ARSLIST.ORG
Subject: Re: new remedy admin needs training advice (U)
unfortunately no. all my experience is all helpdesk and server
administration related. I've just started studying Oracle and i've dug
into the books that came with ARS but thats all i've got so far.
Jason
NoSuch
Hennigan, Sandra H CTR OSD EOST wrote:
UNCLASSIFIED
Do you have any database or account management experience?
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios
Sent: Wednesday, September 06, 2006 2:56 PM
To: arslist@ARSLIST.ORG
Subject: new remedy admin needs training advice
Hi all,
I've recently been assigned the title of Remedy Administrator...the
problem...i'm a Sys Admin with very little Remedy experience and my
company won't be able to get me into training until january or so.
My question is this. What should i be studying outside of the remedy
manuals so i can become at least fairly proficient. I've managed to
work out some basic things like CTI's, basic AL's and escalations,
and
some basic CM and Helpdesk administration but its been very very
slow.
What programs, languages, etc.. should i be focusing on?
Any advice would be much appreciated. We're working on a Windows 2k3
platform with AR System 6.3 and Oracle 9i.
V/R
Jason
NoSuchStudios
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