Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool

Thu, 12 Oct 2006 07:19:21 -0700

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I think you'll discover that the 7.0 Patch 2, UT release not only does some quite remarkable things related to keyboard navigation......new things that Remedy has never been able to do before, but also makes big leaps towards the UT being Section 508 compliant. It should make life much easier for our users with limited/no sight.
 
Tim

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, October 12, 2006 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool

**
Glad to know there's a legitimate reason for it, Tim.  In that case, it should be fixed.
 
Rick
 
On 10/12/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
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> .....Sorry to be unsympathetic here, but is there a legitimate business reason to perform that key combo as 
> part of processing a ticket.....
 
 
Rick,
These keyboard combos are VERY useful for users with limited or no vision, that rely completely on keyboard to do their navigation.
SHFT-CTRL-END combo takes you to the last field in any given form.
SHFT-CTRL-HOME combo takes you to the first field in any given form.
Try tabbing from the middle of the HPD:Helpdesk form to the first or last field....not pretty.
In a numeric spinner, the SHFT-CTRL-HOME combo also crashes the UT.
This should be addressed in the 7.0 Patch 2, User Tool release.
 
Tim

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ben HCS Nederland
Sent: Thursday, October 12, 2006 9:40 AM
To: arslist@ARSLIST.ORG

Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool

 
**

Hi,
 
I agree that this isn't a big issue and the need for using this key sequence in a integer spinner field is unknown for me.
However, to get a stable "monkey-proof" system this issue should be investigated.
 
Thanks for your help!
 
Ben
 



 

> Date: Thu, 12 Oct 2006 08:28:37 -0400
> From: [EMAIL PROTECTED]
> Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
> To: arslist@ARSLIST.ORG
>
> Yup - I had to try it myself and it crashed our User Tool.  ARS  6.0.1,
> patch 1497 (UT is patch 1454).  We're running on Oracle 9i/Solaris 5.9.
>
> Rick,
>
>       I agree.  'Can't imagine why somebody would need to use this key
> sequence, but I'd rather be aware of the issue before my users see it.
> Some yahoo somewhere will stumble onto it and complain.  (On the other
> hand, we've been running this release since 03/05 and this issue has gone
> unnoticed so far).
>
> Mike White
> Office:  813-978-2192
> E-mail:  [EMAIL PROTECTED]
>
>
>                                                                                                                                
>                       "Rick cook"                                                                                              
>                       <[EMAIL PROTECTED]        To:        arslist@ARSLIST.ORG                                                   
>                       .COM>                    cc:                                                                             
>                       Sent by: "Action         Subject:  Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes   
>                       Request System            usertool                                                                       
>                       discussion                                                                                               
>                       list(ARSList)"                                                                                           
>                       <[EMAIL PROTECTED]                                                                                        
>                       ORG>                                                                                                     
>                                                                                                                                
>                                                                                                                                
>                       10/12/2006 09:07                                                                                         
>                       Please respond to                                                                                        
>                       arslist                                                                                                  
>                                                                                                                                
>                                                                                                                                
>
>
>
>
> "Doctor, Doctor!  It hurts when I do this!"
>
> "Well, then don't do that."
>
> Sorry to be unsympathetic here, but is there a legitimate business reason
> to
> perform that key combo as part of processing a ticket?  If not, what's the
> point of testing for it?  Please enlighten us.
>
> Rick
>
> -----Original Message-----
> From: Action Request System discussion list(ARSL__20060125_______________________This posting was submitted with HTML in it___

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