I want to include a search result from a form in a notification and email a user on a daily basis.
This is something I have recently done. I started by using an external (Visual Basic) script, saving the results to a (.txt) file then sending the file in the E-mail. This required a separate script for each report and workflow external to ARS. Very labor intensive to revise reports when needed. I plan on retiring and becoming a ski bum in the next year. My future replacement wanted the process simplified a bit. Recently I revised the process. Started with creating a new Remedy Form. This form uses three fields: address, text message, and attachment. The form started out as a process to E-mail a Spreadsheet (Created with script) once a week. Remedy workflow is used to Add Attachment and send as an E-mail notification to the address. I revised the form to send a text message. I use a script to create a file (.csv) and import into the Remedy Form. The .csv file contains the address and text of the message. Merge workflow sends the message. Once the process was working, I revised the process to send the reports to a Remedy Group. This simplifies (no script revision) the changing who receives the messages. The process still depends on scripts to search Remedy and process the information into report files. I have reduced the number of scripts being used by making them as generic as possible. One script to create spreadsheets sent as attachments. One script used to create the text messages. George Treisbach Harrisburg, Pa. Copper Mtn, Co. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
