**
Darren,
Can you restore the original tables that comprise the group
from from the most recent SQL database backup? This should preserve the
table numbers.
Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN (ASI) Sent: Monday, October 16, 2006 7:34 AM To: arslist@ARSLIST.ORG Subject: Notify Action To Group Not Working Listers, Need some help quick! We just
upgraded to AR 7.0 in a server group, load balanced environment. We have
run into several problems with the migration, one of them being that all the
filter or escalation notify actions that have a Remedy User Group in the “User
Name:” field does not get resolved when emails are being sent out. If a
Remedy Group(s) is specified, then individual emails to each and every member in
that group is supposed to generated. Instead all we get is one email being
generated and the “To:” line has the name of the Remedy Group in it.
Obviously it fails each and every time. Has anyone ever run into this
problem before or have any clue on how to fix this? As a side note one of our other
problems that could be related was that our Group form was corrupted in the
upgrade process. So I had to delete the form manually and import it back
and import all the records. In the process the table changed from T80 to
T825. I’m wondering if this could have broken Remedy’s ability to resolve
Groups into individual users for the notify action. Any help at this point would be
greatly appreciated. I’m currently waiting to get my account back with
Remedy Support so I can open up a ticket with them.
Thanks. Darren
Lau |
- Re: Notify Action To Group Not Workin... Heider, Stephen
- Re: Notify Action To Group Not W... LAU, DARREN (ASI)
- Re: Notify Action To Group Not W... Heider, Stephen
- Re: Notify Action To Group N... LAU, DARREN (ASI)
- Re: Notify Action To Group Not W... Heider, Stephen
- Re: Notify Action To Group Not W... Heider, Stephen
- Re: Notify Action To Group N... David Sanders
- Re: Notify Action To Group Not W... Julie Rockwood
- Re: Notify Action To Group N... LAU, DARREN (ASI)
- Re: Notify Action To Gro... Julie Rockwood
- Re: Notify Action To Group Not W... McKenzie, James J C-E LCMC HQISEC/L3