Re: Notify Action To Group Not Working

[Heider, Stephen]

** Darren,   If you have another 5.x installation (even on your own computer) you could run the 7.0 upgrade.  This will convert the Group form to 7.0.  Then, export the Group form and import into your 7.0 load balanced environment.   Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN (ASI) Sent: Monday, October 16, 2006 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Notify Action To Group Not Working ** Stephen,   We don’t want the original table because it is the old 5.x version.  Before I did the delete and replace, I tried importing the new Group form over the old one but it wouldn’t let me and just errored out.   Darren Lau From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, October 16, 2006 4:59 AM To: arslist@ARSLIST.ORG Subject: Re: Notify Action To Group Not Working   Darren,   Can you restore the original tables that comprise the group from from the most recent SQL database backup?  This should preserve the table numbers.   Stephen   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN (ASI) Sent: Monday, October 16, 2006 7:34 AM To: arslist@ARSLIST.ORG Subject: Notify Action To Group Not Working ** Listers,   Need some help quick!  We just upgraded to AR 7.0 in a server group, load balanced environment.  We have run into several problems with the migration, one of them being that all the filter or escalation notify actions that have a Remedy User Group in the “User Name:” field does not get resolved when emails are being sent out.  If a Remedy Group(s) is specified, then individual emails to each and every member in that group is supposed to generated.  Instead all we get is one email being generated and the “To:” line has the name of the Remedy Group in it.  Obviously it fails each and every time.  Has anyone ever run into this problem before or have any clue on how to fix this?   As a side note one of our other problems that could be related was that our Group form was corrupted in the upgrade process.  So I had to delete the form manually and import it back and import all the records.  In the process the table changed from T80 to T825.  I’m wondering if this could have broken Remedy’s ability to resolve Groups into individual users for the notify action.   Any help at this point would be greatly appreciated.  I’m currently waiting to get my account back with Remedy Support so I can open up a ticket with them.  Thanks.   Darren Lau __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___