When running Sync Search, you need to leave the Admin tool open (you may minimize it to the tray) until the task is completed.
You should also know that the 7.0 client has a bug that causes Admin to crash when running Sync Search against a 7.0 AR Server. It's fixed in patch 2. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Thursday, October 26, 2006 6:01 AM To: arslist@ARSLIST.ORG Subject: Re: System hangs with Sync Search Database Hi! Sometimes it takes very long to generate the Sync Search Database and the Admin tool seems froozen - that depends on the number of forms & workflow elements you have on your server. I assume that the server was still processing the request and you've been able to log in again as soon as it was finished. George On 10/26/06, Dwayne Martin <[EMAIL PROTECTED]> wrote: > ARS 6.3, HPUX server, Oracle 9.2 db, Admin tool 7 > > Dear Listeners, > > I just now tried to sync the search database for the first time since > trying out the v7 admin tool. The process hung, so I killed the admin > tool. When I tried to log back in I got: > > *** > ARERR [90] Cannot establish a network connection to the AR System > server : helpdesk.jmu.edu (0) : RPC: Program not registered Unable to > successfully log in to any server. > *** > > Other Remedy users using the client user tool got the same message. > > I restarted the ARS server twice but it didn't do any good. I called > our system administrator and asked him to restart the machine. But > while I was talking with him, the problem mysteriously went away and > we all could log in. > > Any idea what caused this? Is there some incompatibility between the > ARS 6.3 system, and the v7 Sync Search Database function? > > I really like the Sync Search Database feature, but am afraid to > update it for fear of shutting down the Remedy system. I guess I > could try going back to the 6.3 Admin tool and see if that helps, but > even that scares me. > > Any suggestions? > > Dwayne Martin > Computing Support > James Madison University > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
