Thanks, Rick and George, I've run the Sync Search before and know it takes several hours. But before, I was able to minimize the window and do other Remedy work. This time, not only was that window frozen so I couldn't minimize it, I couldn't log into Remedy via any other windows. The entire Remedy system was locked up. (I was in panic mode so I may not be remembering the details clearly.)
Dwayne ---- Original message ---- >Date: Thu, 26 Oct 2006 06:46:45 -0700 >From: Rick cook <[EMAIL PROTECTED]> >Subject: Re: System hangs with Sync Search Database >To: arslist@ARSLIST.ORG > >When running Sync Search, you need to leave the Admin tool open (you may >minimize it to the tray) until the task is completed. > >You should also know that the 7.0 client has a bug that causes Admin to >crash when running Sync Search against a 7.0 AR Server. It's fixed in patch >2. > >Rick > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan >Sent: Thursday, October 26, 2006 6:01 AM >To: arslist@ARSLIST.ORG >Subject: Re: System hangs with Sync Search Database > >Hi! > >Sometimes it takes very long to generate the Sync Search Database and the >Admin tool seems froozen - that depends on the number of forms & workflow >elements you have on your server. I assume that the server was still >processing the request and you've been able to log in again as soon as it >was finished. > >George > >On 10/26/06, Dwayne Martin <[EMAIL PROTECTED]> wrote: >> ARS 6.3, HPUX server, Oracle 9.2 db, Admin tool 7 >> >> Dear Listeners, >> >> I just now tried to sync the search database for the first time since >> trying out the v7 admin tool. The process hung, so I killed the admin >> tool. When I tried to log back in I got: >> >> *** >> ARERR [90] Cannot establish a network connection to the AR System >> server : helpdesk.jmu.edu (0) : RPC: Program not registered Unable to >> successfully log in to any server. >> *** >> >> Other Remedy users using the client user tool got the same message. >> >> I restarted the ARS server twice but it didn't do any good. I called >> our system administrator and asked him to restart the machine. But >> while I was talking with him, the problem mysteriously went away and >> we all could log in. >> >> Any idea what caused this? Is there some incompatibility between the >> ARS 6.3 system, and the v7 Sync Search Database function? >> >> I really like the Sync Search Database feature, but am afraid to >> update it for fear of shutting down the Remedy system. I guess I >> could try going back to the 6.3 Admin tool and see if that helps, but >> even that scares me. >> >> Any suggestions? >> >> Dwayne Martin >> Computing Support >> James Madison University >> > >____________________________________________________________________________ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
