Has anyone hit this one yet? Install clean Win2K3Ent x64 server with ARS 7.0.01, AREmail 7.0.01, the 7.0.01 Clients, CMDB 2.0.0, Approval 7.0.01, and Assignment Engine 7.0.01 just like the prerequisites say for ITSM 7 (but use all 7.0.01 installers). Try to install Incident Management 7.0 and get following error: "A newer version of Remedy Assignment Engine detected on your ARSystem server, installation cannot continue."
I have to assume that the installer scripts are still the biggest problem with ITSM - they have been since the beginning. I have placed a ticket on this but they are running 2-3 days behind on answering ours. If this is something that is supposed to be in the missing English Release Notes for 7.0.01 (I have only an advance copy - SupportWeb STILL has not gotten them posted AND they closed the ticket where I reported that failing), I have not found it. Of course it is not in the ServiceDesk Release Notes either since they pre-date ARS 7.0.01. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
