Well, not exactly what you think. FTS was no longer supported in versions 6.01 / 6.3 -- so support does not matter.. FTS support was for Previous Versions of FTS.
FTS was redesigned with a Different Vendor // HummingBird.. Soooo.. with the GAP and now it is in use with ARS 7.0. Does not mean you get licenses. or does it ? Well Kinda.. Well give you licenses for 1 year.. and this coming OCT you will have to Purchance / and support this NEW product. OH, and this is the similar Deal with approval server -- it was free in ARS 6.01 and ARS 6.3 and for 1 year with ARS 7.0 .. Then ... after all you applications are linked into the approval server.. ... Wham.. Here is the Bill .. Have a Nice Day !! Well I might be off a little.. But this is what I understand of the BMC deal they have lined up for ya.. (I need to take a shower now... I feel as if I just came from a car lot, and I had lunch with the salesmen) have fun. On 12/12/06, John Cortes <[EMAIL PROTECTED]> wrote:
During the past 2 weeks we've upgraded our Development AR Server from version 5 to version 7.0.1. In the process of doing this upgrade we found out that we had to actually install AR Server 7.0.0 Patch 2 first so that the database gets updated properly. Once we got that straightened out I went and started to update my licenses. Now we get to FTS, which we have been using in Version 5 and paying for all along. Because the key name is changed I created a ticket online to purge the old license and get a new license. Never got an email after more then 3 hours. Call up support and after 20 minutes I'm told that my support rep has to approve this? I got the manager on the phone for that group and he's telling me that this is how it works for this. I tried to explain to him that if I was doing this on a production machine on a weekend that I can't wait for a sales rep to approve such a thing. Seems kinda ridiculous that I would need approval to upgrade a key that I have been paying support for, for the whole time we've had our system running. Has anyone encountered this with FTS or any other Apps ? What has been the experiences with this ? Does anyone think that this is a reasonable thing ? Thanks J. Frank Cortes -- J. Frank Cortes Technology & Planning Yale University 175 Whitney Ave, Room 113, New Haven, CT 06519 Phone (203) 432-0602 Fax (203) 432-6243 mail to : [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
