> and this coming OCT you will have to Purchance / and support this NEW product. As per the FAQ in the Statement of Direction for FTS: Customers that maintained their support until at least March 31, 2005 that wish to bring the replacement FTS solution back on to their support contract customers may contact BMC support and move the replacement BMC Remedy AR FTS product back onto their existing support contract at no cost. This program will be discontinued on March 1, 2007.
See: http://www.bmc.com/products/documents/68/65/66865/66865.pdf for more information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, December 12, 2006 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: FTS License Upgarde ** Well, not exactly what you think. FTS was no longer supported in versions 6.01 / 6.3 -- so support does not matter.. FTS support was for Previous Versions of FTS. FTS was redesigned with a Different Vendor // HummingBird.. Soooo.. with the GAP and now it is in use with ARS 7.0. Does not mean you get licenses. or does it ? Well Kinda.. Well give you licenses for 1 year.. and this coming OCT you will have to Purchance / and support this NEW product. OH, and this is the similar Deal with approval server -- it was free in ARS 6.01 and ARS 6.3 and for 1 year with ARS 7.0 .. Then ... after all you applications are linked into the approval server.. ... Wham.. Here is the Bill .. Have a Nice Day !! Well I might be off a little.. But this is what I understand of the BMC deal they have lined up for ya.. (I need to take a shower now... I feel as if I just came from a car lot, and I had lunch with the salesmen) have fun. On 12/12/06, John Cortes <[EMAIL PROTECTED]> wrote: During the past 2 weeks we've upgraded our Development AR Server from version 5 to version 7.0.1. In the process of doing this upgrade we found out that we had to actually install AR Server 7.0.0 Patch 2 first so that the database gets updated properly. Once we got that straightened out I went and started to update my licenses. Now we get to FTS, which we have been using in Version 5 and paying for all along. Because the key name is changed I created a ticket online to purge the old license and get a new license. Never got an email after more then 3 hours. Call up support and after 20 minutes I'm told that my support rep has to approve this? I got the manager on the phone for that group and he's telling me that this is how it works for this. I tried to explain to him that if I was doing this on a production machine on a weekend that I can't wait for a sales rep to approve such a thing. Seems kinda ridiculous that I would need approval to upgrade a key that I have been paying support for, for the whole time we've had our system running. Has anyone encountered this with FTS or any other Apps ? What has been the experiences with this ? Does anyone think that this is a reasonable thing ? Thanks J. Frank Cortes -- J. Frank Cortes Technology & Planning Yale University 175 Whitney Ave, Room 113, New Haven, CT 06519 Phone (203) 432-0602 Fax (203) 432-6243 mail to : [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
