ok, .. Fine.. I won't argue.. Have a Great day..
On 12/12/06, John Cortes <[EMAIL PROTECTED]> wrote:
WE stayed on version 5.0 partly because of FTS. We are still running version 5.0.1 in Production. We were charged for and paid for FTS on our maintenance contract. I do have a copy of last years contract with the line for FTS on it. So this should be a no brainer. We are upgrading from Version 5.0.1 to 7.0.1 and need the new FTS license key. We're all paid up so should not be a problem. Now going from SLA to SLM may be a different story because the app is totally different and it may have different pricing. J. Frank Cortes patrick zandi wrote: > ** > Well, not exactly what you think. > FTS was no longer supported in versions 6.01 / 6.3 -- so support does > not matter.. FTS support was for Previous Versions of FTS. > > FTS was redesigned with a Different Vendor // HummingBird.. Soooo.. with > the GAP and now it is in use with ARS 7.0. > Does not mean you get licenses. or does it ? Well Kinda.. > Well give you licenses for 1 year.. and this coming OCT you will have > to Purchance / and support this NEW product. > OH, and this is the similar Deal with approval server -- it was free in > ARS 6.01 and ARS 6.3 and for 1 year with ARS 7.0 .. Then ... > after all you applications are linked into the approval server.. ... > Wham.. Here is the Bill .. Have a Nice Day !! > > Well I might be off a little.. But this is what I understand of the BMC > deal they have lined up for ya.. > (I need to take a shower now... I feel as if I just came from a car lot, > and I had lunch with the salesmen) > > have fun. > > > On 12/12/06, *John Cortes* <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > During the past 2 weeks we've upgraded our Development AR Server from > version 5 to version 7.0.1. > > In the process of doing this upgrade we found out that we had to > actually install AR Server 7.0.0 Patch 2 first so that the database gets > updated properly. > > Once we got that straightened out I went and started to update my > licenses. > > Now we get to FTS, which we have been using in Version 5 and paying for > all along. > > Because the key name is changed I created a ticket online to purge the > old license and get a new license. Never got an email after more then 3 > hours. > > Call up support and after 20 minutes I'm told that my support rep has to > approve this? > > I got the manager on the phone for that group and he's telling me that > this is how it works for this. I tried to explain to him that if I was > doing this on a production machine on a weekend that I can't wait for a > sales rep to approve such a thing. > > Seems kinda ridiculous that I would need approval to upgrade a key that > I have been paying support for, for the whole time we've had our system > running. > > Has anyone encountered this with FTS or any other Apps ? > > What has been the experiences with this ? > > Does anyone think that this is a reasonable thing ? > > > Thanks > > J. Frank Cortes > -- > J. Frank Cortes > Technology & Planning > Yale University > 175 Whitney Ave, > Room 113, > New Haven, CT 06519 > > Phone (203) 432-0602 > Fax (203) 432-6243 > > mail to : [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> ARSlist:"Where the Answers Are" > > > > > -- > Patrick Zandi __20060125_______________________This posting was > submitted with HTML in it___ -- J. Frank Cortes Technology & Planning Yale University 175 Whitney Ave, Room 113, New Haven, CT 06519 Phone (203) 432-0602 Fax (203) 432-6243 mail to : [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
