However, the 1.x CMDB is available for ITSM 6 (which pretty closely resembles 5.x), and there should soon be a white paper (BMC keeps promising it, anyway) that will tell us how to map ITSM 6 to CMDB 2.0.1. So one does not have to upgrade to ITSM 7 to use the CMDB.
Roger is correct that at least a cursory analysis should be done just to make sure. I will say that many mid-sized to small orgs are making the choice to upgrade to ARS 7, but keep ITSM at 5.x or 6, at least for now. Rick On 12/13/06, Roger Justice <[EMAIL PROTECTED]> wrote:
** The best practice is to do a gap analysis between ITSM 7 and your present applications to determine if the features and functions will improve your organization. The main focus in ITSM 7 is to better align with ITIL. If you are doing either asset tracking or full asset management the CMDB will also better align you with ITIL. THe recommended install order is as follows. THe final decision is to either upgrade in place or do a new install If you are going to ITSM 7 a new install is the best practice. AR System Apply AR System Licenses which include the new Application Licenses Email Engine Mid-Tier Approval Server CMDB 2.0 CI Viewer Assignment Engine ITSM Applications Incident Management Problem Management Change Management Service Level Management Help Files (can be installed as each application is installed) Roger -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 13 Dec 2006 8:35 AM Subject: Re: Best Practice for ARS 7.0.1 - Install New or Upgrade? ** There were some previous posts that gave an installation order for V7 based on their experience—I would have to go looking for it since we haven't started the upgrade yet and I'm just looking for feedback. No, I don't believe there is a newer version than 7.0.01—I just left out the extra zero. We're still trying to decide whether we need ITSM 7 (and CMDB 2x) since our Help Desk is internal and fairly small. ITSM V5.6 didn't include all of the extra baggage so we need to make the decision on whether it's worth the upgrade. Our primary use is CSS and custom applications. There are also other Help Desk options showing up under our Supported Product List so I need to get some more information on those. Can anyone tell me whether the current ITSM 7.0.01 is BMC Remedy Service Desk Application? We also show a "Remedy Help Desk & AR System v9.9.09"on the supported product list... CRAIG J. CARTER ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Siti Hawa Bee SHAIK FARID *Sent:* Tuesday, December 12, 2006 6:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for ARS 7.0.1 - Install New or Upgrade? Hi Craig, it seems like we are in the same boat. My current setup is AR6.3, SQL2K and helpdesk 5.6 in WIN 2003 Server. Now moving to AR 7.0.01, ITSM 7.0 and SLA 7.0. Are you saying there's another latest version 7.0.1? I notice in the ITSM 7.0, there's two separate installation disk. One for incident management and the other for problem management. I have not install that yet. Just finish installing AR server only. I think now I need to install the CMDB 2.0.1 before the ITSM. How's ya installation plan like? An order? ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Carter, Craig J Civ ARPC/DPD *Sent:* Tuesday, 12 December, 2006 22:09 *To:* arslist@ARSLIST.ORG *Subject:* Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? We need to move our production system to new servers. We're currently running ARS 6.3 P16, SQL Server 2000. Our choices are either to install 7.0.1 new and migrate all of our apps and data or copy the database over and upgrade to version 7. Personally, I'd prefer to install fresh and migrate to get rid of old forms, workflow, and apps. Those of you with experience have any recommendations? Currently, the plan is to install everything fresh (SQL Server 2005, ARS 7.0.1) and migrate CSS and customer apps and data. We have a 5.6 version of ITSM installed that we have not used so we would like to get rid of that and either go with a newer version of ITSM or not install it at all. We also need to install DSO along with a backup database server. //SIGNED// Craig Carter
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