I have seen it tried once with bad results. The client wanted to have the second person see a warning that included the person working on the ticket and not be able to save. Since the locking data was held in another form the locking data was not always cleared out and no one could update the ticket until the entry was cleared. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Dec 2006 4:20 PM Subject: How do I create a "checking out" system
** Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. Thanks for your help!! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
