I think to Misi's point the installer might say "not going to do it, wouldn't be prudent" based on the OS alone. I remember before the newer family of gui installers that we used to be able to adjust those lines of the install scripts but I am not sure if there is still a way to make adjustments. Of course you probably could install on a supported platform and then copy the directories/binaries to the OS the installer doesn't like. But the more you have to fudge with it the further away you get from supported.
William, Does your organization only use SUSE? You mentioned it would take thousands of hours of work to switch OSes? Is that an exaggeration? That must be a monster system, wrapped in red tape? I am having a hard time envisioning an OS change taking that much effort, but then again I have never worked on one of those massive systems. It seems to me that new AR Servers on a supported OS could be brought up into a server group then start removing the SUSE ones. I am figuring with an large environment you already have servers groups. Are all of the server on physical machines, even non-prod? If so, is it time to look at virtualizing some of them? If not I would think a server could be removed from the group, the new OS installed on the hardware, install AR and put back in the group. Once the SUSE boxes are removed then you are clear to upgrade to 9.0. That might be over simplified but seams feasible. Jason On Wed, Jun 10, 2015 at 5:56 AM, LJ LongWing <lj.longw...@gmail.com> wrote: > ** > According to the Wiki I was reading...while not the same...they come from > a common parent...which would make them brothers of sorts...not the > same...yet similar :) > > On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky <m...@rrr.se> wrote: > >> Hi, >> >> CentOS and RHEL are supposed to be the exact same thing. I have no real >> experience to speak of with SUSE, but it is not the same as RHEL. >> >> The main problem will probably be to get the installer to accept the >> environment, and not actually running the AR Server... >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > William, >> > Countless thousands (my own personal estimate) of Remedy systems are >> > running in 'unsupported configurations'...including many that people on >> > this list support daily. I know this is something that some customers >> will >> > not like, but others happily go down un-maintained roads....Unsupported >> > doesn't mean doesn't work by any means...now, mind you that the change >> from >> > 8.x to 9.x is unlike any other version change I have ever supported >> because >> > they are going from C based server to Java based server...so...some of >> the >> > 'I'm sure it'll be ok' types of rules are out the window...but, the fact >> > that 9.x lists both RHEL and CentOS as being on the support matrix, I'm >> not >> > seeing SuSe as being all that 'out there' and not working at all...it >> may >> > just require a bit more effort.... >> > >> > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow < >> wrentf...@stratacominc.com >> >> wrote: >> > >> >> ** >> >> >> >> Here's some more information now that it's later in the day. >> >> >> >> >> >> >> >> We've been on SuSe Linux for a couple of years and we've been asked to >> >> evaluate the upgrade to Remedy 9. Imagine our surprise when Remedy 9 >> no >> >> longer supports SuSe. >> >> >> >> >> >> We are under strict guidelines - one of which is using a supported >> >> configuration for any/all software. Having to switch our entire >> system to >> >> new hardware/OS/unknown configuration problems etc X 7 environments >> would >> >> be thousands of hours of work. >> >> >> >> >> >> At a time when other solutions have made their way in door at this >> >> customer there's simply no way we are going to get funding for that. >> The >> >> entire conversation will be something like "Well, if we have to switch >> >> everything anyway.....why not just go with product "B"? >> >> >> >> >> >> >> >> William Rentfrow >> >> >> >> wrentf...@stratacominc.com >> >> >> >> Office: 715-204-3061 or 701-232-5697x25 >> >> >> >> Cell: 715-498-5056 >> >> >> >> >> >> >> >> *From:* William Rentfrow >> >> *Sent:* Tuesday, June 09, 2015 7:46 AM >> >> *To:* arslist@ARSLIST.ORG >> >> *Subject:* Help out a fellow lister... >> >> >> >> >> >> >> >> Hi listers - >> >> >> >> >> >> >> >> SuSe Linux has been dropped from the compatibility matrix for version >> 9. >> >> We are in talks with BMC to have it re-added but at this point it's up >> in >> >> the air. >> >> >> >> >> >> >> >> It would help us out if you could up-vote the idea on the BMC >> >> Communities. Here's the page: >> >> >> >> >> >> >> >> https://communities.bmc.com/ideas/10430 >> >> >> >> >> >> >> >> Thanks ahead of time! >> >> >> >> >> >> >> >> William Rentfrow >> >> >> >> wrentf...@stratacominc.com >> >> >> >> Office: 715-204-3061 or 701-232-5697x25 >> >> >> >> Cell: 715-498-5056 >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
