Oh, I forgot to include... this might be more fruitful than trying to get BMC to support SUSE again?.?.?
On Wed, Jun 10, 2015 at 12:01 PM, Jason Miller <jason.mil...@gmail.com> wrote: > I think to Misi's point the installer might say "not going to do it, > wouldn't be prudent" based on the OS alone. I remember before the newer > family of gui installers that we used to be able to adjust those lines of > the install scripts but I am not sure if there is still a way to make > adjustments. Of course you probably could install on a supported platform > and then copy the directories/binaries to the OS the installer doesn't > like. But the more you have to fudge with it the further away you get from > supported. > > William, > > Does your organization only use SUSE? > > You mentioned it would take thousands of hours of work to switch OSes? Is > that an exaggeration? That must be a monster system, wrapped in red tape? I > am having a hard time envisioning an OS change taking that much effort, but > then again I have never worked on one of those massive systems. > > It seems to me that new AR Servers on a supported OS could be brought up > into a server group then start removing the SUSE ones. I am figuring with > an large environment you already have servers groups. > > Are all of the server on physical machines, even non-prod? If so, is it > time to look at virtualizing some of them? If not I would think a server > could be removed from the group, the new OS installed on the hardware, > install AR and put back in the group. > > Once the SUSE boxes are removed then you are clear to upgrade to 9.0. That > might be over simplified but seams feasible. > > Jason > > On Wed, Jun 10, 2015 at 5:56 AM, LJ LongWing <lj.longw...@gmail.com> > wrote: > >> ** >> According to the Wiki I was reading...while not the same...they come from >> a common parent...which would make them brothers of sorts...not the >> same...yet similar :) >> >> On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky <m...@rrr.se> wrote: >> >>> Hi, >>> >>> CentOS and RHEL are supposed to be the exact same thing. I have no real >>> experience to speak of with SUSE, but it is not the same as RHEL. >>> >>> The main problem will probably be to get the installer to accept the >>> environment, and not actually running the AR Server... >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >>> 2011) >>> >>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >>> Find these products, and many free tools and utilities, at http://rrr.se >>> . >>> >>> > William, >>> > Countless thousands (my own personal estimate) of Remedy systems are >>> > running in 'unsupported configurations'...including many that people on >>> > this list support daily. I know this is something that some customers >>> will >>> > not like, but others happily go down un-maintained roads....Unsupported >>> > doesn't mean doesn't work by any means...now, mind you that the change >>> from >>> > 8.x to 9.x is unlike any other version change I have ever supported >>> because >>> > they are going from C based server to Java based server...so...some of >>> the >>> > 'I'm sure it'll be ok' types of rules are out the window...but, the >>> fact >>> > that 9.x lists both RHEL and CentOS as being on the support matrix, >>> I'm not >>> > seeing SuSe as being all that 'out there' and not working at all...it >>> may >>> > just require a bit more effort.... >>> > >>> > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow < >>> wrentf...@stratacominc.com >>> >> wrote: >>> > >>> >> ** >>> >> >>> >> Here's some more information now that it's later in the day. >>> >> >>> >> >>> >> >>> >> We've been on SuSe Linux for a couple of years and we've been asked to >>> >> evaluate the upgrade to Remedy 9. Imagine our surprise when Remedy 9 >>> no >>> >> longer supports SuSe. >>> >> >>> >> >>> >> We are under strict guidelines - one of which is using a supported >>> >> configuration for any/all software. Having to switch our entire >>> system to >>> >> new hardware/OS/unknown configuration problems etc X 7 environments >>> would >>> >> be thousands of hours of work. >>> >> >>> >> >>> >> At a time when other solutions have made their way in door at this >>> >> customer there's simply no way we are going to get funding for that. >>> The >>> >> entire conversation will be something like "Well, if we have to switch >>> >> everything anyway.....why not just go with product "B"? >>> >> >>> >> >>> >> >>> >> William Rentfrow >>> >> >>> >> wrentf...@stratacominc.com >>> >> >>> >> Office: 715-204-3061 or 701-232-5697x25 >>> >> >>> >> Cell: 715-498-5056 >>> >> >>> >> >>> >> >>> >> *From:* William Rentfrow >>> >> *Sent:* Tuesday, June 09, 2015 7:46 AM >>> >> *To:* arslist@ARSLIST.ORG >>> >> *Subject:* Help out a fellow lister... >>> >> >>> >> >>> >> >>> >> Hi listers - >>> >> >>> >> >>> >> >>> >> SuSe Linux has been dropped from the compatibility matrix for version >>> 9. >>> >> We are in talks with BMC to have it re-added but at this point it's >>> up in >>> >> the air. >>> >> >>> >> >>> >> >>> >> It would help us out if you could up-vote the idea on the BMC >>> >> Communities. Here's the page: >>> >> >>> >> >>> >> >>> >> https://communities.bmc.com/ideas/10430 >>> >> >>> >> >>> >> >>> >> Thanks ahead of time! >>> >> >>> >> >>> >> >>> >> William Rentfrow >>> >> >>> >> wrentf...@stratacominc.com >>> >> >>> >> Office: 715-204-3061 or 701-232-5697x25 >>> >> >>> >> Cell: 715-498-5056 >>> >> >>> >> >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >>> > >>> > >>> _______________________________________________________________________________ >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> > "Where the Answers Are, and have been for 20 years" >>> > >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
