Hi,
You should be able to import def files with no major issues. I have tested def
import on 9 beta to some extent only. If you have issues, they can typically
be fixed.
You will need to do some manual stuff if you have changed any of the out of
the box forms such as the User form. You should not just import the old forms
on top of the new ones. Instead you should implement your changes anew,
preferably using the Overlay functionality.
The old client should also work fine. I have tested to access 9 beta with
7.6.04 User tool.
Version 9 is quite new, and a complete Java rebuild of the system, and is
bound to have some issues. Or so I presume. If you want a stable system now, I
would go for 8.1.02 with the latest patch. I have not installed it myself, but
that would be my strategy.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> We are planning to install Remedy 9 on our new servers and then move the data
> from our earlier Remedy 7.1 ver.
>
> I have 3 queries here :
>
> 1. If we install remedy ver 9 on new server, and then with the help of def
> files we can move all customizations to remedy 9 (we just have AR system and
> for Remedy 9 also we need only AR system). Is it fine or there might be any
> issues with it ?
>
> 2. Can we install User tool of 7.6.04 ver (or earlier ver may be) on the same
> server where we will be installing Remedy 9.
> I know BMC does not support BMC user tool from 8.1 onwards but we did install
> user tool of 7.6.04 on machine where we installed Remed y8.1 and it worked
> fine at that time.
>
> 3. Which ver (9 or 8.1.02 or 8.1) is better for our case where we just need AR
> system only.
> We will be doing fresh installation of new Remedy ver and then will move data
> from 7.1 to this new machine.
> Only must requirement is to have user tool
>
> Please update if anyone has any idea about it.
>
> Thanks,
> Anup
>
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