It is a two step procedure that you should be able to do with AI. First create
the Change then have the AI process query the file with the list of CIs to
create the Change association records by validating the CI exist in the CMDB
and pulling the field value, I think it is the recon ID to create the
association records.
-----Original Message-----
From: Martinez, Marcelo A <marc...@cpchem.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Jun 17, 2015 9:35 am
Subject: Create change request from SCCM script
**
Hello all,
we are trying to automate the creation of monthly server patching thru a script
via SCCM. the script is working and the changes are getting created. for this
integration we used email to Remedy to form CHG:ChangeInterface_Create.
the issue we face is that only one CI can be passed to this form when the
change is created. we are trying to pass several hundred CIs all at one. Using
a template is not an option as the list of CIs may change from month to month.
I don’t see the workflow in Dev Studio to handle this.. just want to confirm.
also, what other options are there to explore? I've seen web services, but
that’s for the same form.... CHG:ChangeInterface_Create
ARS/ITSM 8.1
Thanks,
Marcelo
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