Hi Misi, Thanks a lot for explaining this , Now I got it. Also I just need to understand one more point :
Can we use RRR|Chive tool to migrate remedy def files also or it's only to migrate the data. If not then we need to use BCPU utility to convert OOB objects to overlays first and then migrate to new environment . Or we need to manually do some stuff as you mentioned earlier. For eg. we have modified User form on 7.1, so do we need to modify user form on remedy9 manually or After converting 7.1 User form through BCPU utility will take care of that. ? Thanks, Anup On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky <m...@rrr.se> wrote: > Hi, > > Maybe you have misunderstood something in the process. > > You can not do a DB Restore from your old server to your new server. You > have > to do one of the following: > A - upgrade > 1. Copy your prod db > 2. Install/Upgrade the DB-copy using the Remedy installer > 3. Use DDM or RRR|Chive to copy delta data when you switch your users to > the > new server > > B - new install > 1. Install a new Remedy 9 on a new DB instance > 2. Use DDM or RRR|Chive to copy the data from old to new system (will take > a > long time) > 3. Use DDM or RRR|Chive to copy delta data when you switch your users to > the > new server > > I am talking about RRR|Chive as this is a free tool to migrate data and do > delta data migrations. DDM has some limitations or disadvantages. If you > are a > custom shop, I think that RRR|Chive might be a better option, and that you > should go with "B - new install". > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Thanks a lot everyone for providing your valuable inputs for my query. > > I would also like to confirm few remaining things : > > > > I am writing a doc for next steps to perform after installation of fresh > > Remedy 9 : > > > > > > 1. Running BCPU Utility to convert overlays of OOB Objects (we have > > modified OOB User and Group forms). > > > > 2. Can we run this utility on our current dev server to identify which > OOB > > were modified ? > > > > 3. Will BCPU utility provide overlays of all OOB object modified and we > can > > import them on our new Remedy 9 or we need to perform all modifications > > manually on remedy 9? > > > > 4. We need to have two def files for all workflows : one from BCPU for > OOB > > Objects and other for all custom Objects > > > > 5. We will import both def files on new server (only on Admin server or > > Primary server) on Remedy 9 server. > > > > 6. Then restoration of production DB on new DB Server (is it at this > stage > > we need to run DDM ?) > > > > 7. UAT > > > > Is there anything else we need to do for this migration process ? > > Please list out missing steps if any. > > > > Thanks, > > Anup > > > > On Fri, Jun 12, 2015 at 12:05 AM, Jason Miller <jason.mil...@gmail.com> > > wrote: > > > >> ** > >> I recently imported some old defs taken from ARS/Admin Tool 6.x and > >> imported into and ARS 9.0 environment with Dev Studio 9.0. I agree with > >> Misi you might have some minor fixes to make but largely things should > work > >> well. > >> > >> A few things to note though... During one version of the installers it > >> removed the 3rd type of web view from forms (I can't remember what it > was > >> called, it was the odd HTMLly one). I seem to remember only this > version of > >> the installer doing this so if you have these types of web view and go > >> straight from 7.1 to 8.1/9.0 I don't think these views will be removed > as > >> they should. Oh, I think they were called Web Relative views. > >> > >> Also there is no longer macro support and I think maybe another feature > or > >> two. Similarly with the web views, I think there were only 1 or 2 > versions > >> of the installers that would offer to convert your macros into workflow > >> (but this may have been done by 7.1 already?.?.) > >> > >> One issue we have is our older LDAP Vendor Forms do not work with the > new > >> Java ARDBC plugin. When we went to 8.1 from 7.6.04 we had to disable the > >> Java plugin and use the C plugin. In time we'll create the form from > >> scratch using the Java plugin and switch back the Java default plugin. > >> > >> I have imported an even older xml def then mentioned above into 9.0 > using > >> Admin Tool 7.1 to try correct some errors during import. Turns out the > >> issue was with the XML not the tool being used. Although I highly > >> discourage using Admin Tool against a 9.0 server (7.5, 7.6.x, 8.x for > that > >> matter). This was my personal sandbox where I was looking through my > >> archives for some old code. I took a VM snapshot prior so I didn't care > if > >> it blew up by the Admin Tool. > >> > >> Regarding User Tool... Many of us are still using the User Tool against > >> 8.x and 9.x systems for administrative operations. You just can't beat > the > >> speed and convenience for doing our daily work. I may or may not have > even > >> worked on 9.0 beta systems in BMC's office that already had the User > Tool > >> install when I got there ;-) > >> > >> I do recommend having non-admin users use Mid Tier though. It is fast > and > >> the web-only UI features can't be beat. > >> > >> Personally not knowing much about your environment (size, amount of > >> acceptable risk, etc.), I would do just want you stated in question 1. I > >> would go with 9.0. My experience is that custom Remedy systems often > are a > >> bit lighter-weight than ITSM systems and many of the bugs in new release > >> won't be noticed (not guaranteed but just my general experience). > Typically > >> it is very easy to install a new version of AR, import Defs (not core AR > >> forms though), fix a few things and copy data. If this were an ITSM > system > >> it is a much more intensive process. > >> > >> I am pretty confident in 9.0. There were production hours on the new > Java > >> code base even before 9.0 was released so it isn't completely brand > new. If > >> I was building a new custom Remedy system I would use 9.0. If my team > >> wasn't working on a some large projects right now I would likely be > pushing > >> to get on 9.0. > >> > >> HTH, > >> Jason > >> > >> > >> On Thu, Jun 11, 2015 at 5:09 AM, Misi Mladoniczky <m...@rrr.se> wrote: > >> > >>> Hi, > >>> > >>> You should be able to import def files with no major issues. I have > >>> tested def > >>> import on 9 beta to some extent only. If you have issues, they can > >>> typically > >>> be fixed. > >>> > >>> You will need to do some manual stuff if you have changed any of the > out > >>> of > >>> the box forms such as the User form. You should not just import the old > >>> forms > >>> on top of the new ones. Instead you should implement your changes anew, > >>> preferably using the Overlay functionality. > >>> > >>> The old client should also work fine. I have tested to access 9 beta > with > >>> 7.6.04 User tool. > >>> > >>> Version 9 is quite new, and a complete Java rebuild of the system, and > is > >>> bound to have some issues. Or so I presume. If you want a stable system > >>> now, I > >>> would go for 8.1.02 with the latest patch. I have not installed it > >>> myself, but > >>> that would be my strategy. > >>> > >>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >>> > >>> Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > >>> Find these products, and many free tools and utilities, at > http://rrr.se. > >>> > >>> > We are planning to install Remedy 9 on our new servers and then move > >>> the data > >>> > from our earlier Remedy 7.1 ver. > >>> > > >>> > I have 3 queries here : > >>> > > >>> > 1. If we install remedy ver 9 on new server, and then with the help > of > >>> def > >>> > files we can move all customizations to remedy 9 (we just have AR > >>> system and > >>> > for Remedy 9 also we need only AR system). Is it fine or there might > be > >>> any > >>> > issues with it ? > >>> > > >>> > 2. Can we install User tool of 7.6.04 ver (or earlier ver may be) on > >>> the same > >>> > server where we will be installing Remedy 9. > >>> > I know BMC does not support BMC user tool from 8.1 onwards but we did > >>> install > >>> > user tool of 7.6.04 on machine where we installed Remed y8.1 and it > >>> worked > >>> > fine at that time. > >>> > > >>> > 3. Which ver (9 or 8.1.02 or 8.1) is better for our case where we > just > >>> need AR > >>> > system only. > >>> > We will be doing fresh installation of new Remedy ver and then will > >>> move data > >>> > from 7.1 to this new machine. > >>> > Only must requirement is to have user tool > >>> > > >>> > Please update if anyone has any idea about it. > >>> > > >>> > Thanks, > >>> > Anup > >>> > > >>> > > >>> > _______________________________________________________________________________ > >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>> > "Where the Answers Are, and have been for 20 years" > >>> > > >>> > >>> > >>> > _______________________________________________________________________________ > >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>> "Where the Answers Are, and have been for 20 years" > >>> > >> > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
