Hi Jatin, In Remedy 8.1 report uses a Java plugin called as ARSYS ARDBC REPORTENGINE. This plugin configuration is present in ar. Cfg file and it runs on port 9999. Since this is java plugin it's logs will be generated in arjavaplugin.log under dB folder.
If you see any errors on the screen while running the reports then we can enable api sql fltr logs and check with the plugin related work flow. if you can take back up of your birt folder under pluginsvr. Delete the birt folder n take the same folder from one of working environment. Place the birt folder of working environment in same non working location. Now from the backup folder of birt navigate to lib folder under that you will find a folder with your server name. Copy that n place it in the working copied folder. Restart the Web server to take changes effect. That should help resolve the issue. Let me know if that helps you. Regards, Ravindrakumar On 04-Sep-2015 4:02 PM, "Jithin T.R" <jithin.t.radhakrish...@gmail.com> wrote: > ** > Hi Team, > > Our customers are reporting that scheduled report is not running in BMC > Remedy 8.1 (it was running). These reports are created using AR System > Report console and scheduled using OOTB feature comes with 8.1. > > Could you please help me to trouble shoot this issue ? > > Which logs I should go through ? > > is there any plug-in log (Report Scheduler plug-in ) ? From the online > documents this plug-in is related with BIRT > > Thanks & Regards, > Jithin > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
