Also check your escalation logs. I had an escalation in the same pool error out and it severely delayed my scheduled reports.
-- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ<http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: Monday, September 07, 2015 4:00 AM To: arslist@ARSLIST.ORG Subject: Re: Scheduled Report is not running in BMC remedy 8.1 ** Hi Bruce, Thanks for your time. I have issue with Scheduled web report. Hi Ravi, Thank you for your time on this. However, we are not getting any error while running this report manually and it occurs only for scheduled report. Today some users received an error through email as below. org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:199) org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75) com.bmc.arsys.plugins.report.RunReport.executeReport(Unknown Source) com.bmc.arsys.plugins.report.RunReport.runReport(Unknown Source) com.bmc.arsys.plugins.report.PublishReport$1.run(Unknown Source) java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) java.util.concurrent.FutureTask.run(FutureTask.java:138) java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) java.lang.Thread.run(Thread.java:662) Thanks & Regards, Jithin On Fri, Sep 4, 2015 at 8:55 PM, Ravindrakumar Rodge <raviru...@gmail.com<mailto:raviru...@gmail.com>> wrote: ** Hi Jatin, In Remedy 8.1 report uses a Java plugin called as ARSYS ARDBC REPORTENGINE. This plugin configuration is present in ar. Cfg file and it runs on port 9999. Since this is java plugin it's logs will be generated in arjavaplugin.log under dB folder. If you see any errors on the screen while running the reports then we can enable api sql fltr logs and check with the plugin related work flow. if you can take back up of your birt folder under pluginsvr. Delete the birt folder n take the same folder from one of working environment. Place the birt folder of working environment in same non working location. Now from the backup folder of birt navigate to lib folder under that you will find a folder with your server name. Copy that n place it in the working copied folder. Restart the Web server to take changes effect. That should help resolve the issue. Let me know if that helps you. Regards, Ravindrakumar On 04-Sep-2015 4:02 PM, "Jithin T.R" <jithin.t.radhakrish...@gmail.com<mailto:jithin.t.radhakrish...@gmail.com>> wrote: ** Hi Team, Our customers are reporting that scheduled report is not running in BMC Remedy 8.1 (it was running). These reports are created using AR System Report console and scheduled using OOTB feature comes with 8.1. Could you please help me to trouble shoot this issue ? Which logs I should go through ? is there any plug-in log (Report Scheduler plug-in ) ? From the online documents this plug-in is related with BIRT Thanks & Regards, Jithin _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
