Hi Bruce, Thanks for your time.
I have issue with Scheduled web report. Hi Ravi, Thank you for your time on this. However, we are not getting any error while running this report manually and it occurs only for scheduled report. Today some users received an error through email as below. org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:199) org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75) com.bmc.arsys.plugins.report.RunReport.executeReport(Unknown Source) com.bmc.arsys.plugins.report.RunReport.runReport(Unknown Source) com.bmc.arsys.plugins.report.PublishReport$1.run(Unknown Source) java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) java.util.concurrent.FutureTask.run(FutureTask.java:138) java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) java.lang.Thread.run(Thread.java:662) Thanks & Regards, Jithin On Fri, Sep 4, 2015 at 8:55 PM, Ravindrakumar Rodge <raviru...@gmail.com> wrote: > ** > > Hi Jatin, > > In Remedy 8.1 report uses a Java plugin called as ARSYS ARDBC > REPORTENGINE. > This plugin configuration is present in ar. Cfg file and it runs on port > 9999. > Since this is java plugin it's logs will be generated in arjavaplugin.log > under dB folder. > > If you see any errors on the screen while running the reports then we can > enable api sql fltr logs and check with the plugin related work flow. > > if you can take back up of your birt folder under pluginsvr. > Delete the birt folder n take the same folder from one of working > environment. > Place the birt folder of working environment in same non working location. > Now from the backup folder of birt navigate to lib folder under that you > will find a folder with your server name. > Copy that n place it in the working copied folder. > > Restart the Web server to take changes effect. > > That should help resolve the issue. Let me know if that helps you. > > Regards, > Ravindrakumar > On 04-Sep-2015 4:02 PM, "Jithin T.R" <jithin.t.radhakrish...@gmail.com> > wrote: > >> ** >> Hi Team, >> >> Our customers are reporting that scheduled report is not running in BMC >> Remedy 8.1 (it was running). These reports are created using AR System >> Report console and scheduled using OOTB feature comes with 8.1. >> >> Could you please help me to trouble shoot this issue ? >> >> Which logs I should go through ? >> >> is there any plug-in log (Report Scheduler plug-in ) ? From the online >> documents this plug-in is related with BIRT >> >> Thanks & Regards, >> Jithin >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
