Hi,
I am currently looking at another of our customers data, and they are on 8.1
and mainly use the Incident module. But their users seem to hang out in the
Overview Console for the most part.
This has reduced their Incident license requirements to about 50% compared to
the AR license requirements.
This in turn indicates that they can benefit from adding AR licenses instead
of Suite licenses to remedy their shortage, and AR licenses (Service
Management Specialist) is a lot cheaper than Suite licenses.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> We are on 7.6.04 with Mid Tier 8.1. So, based on Doug and Misi's response it
> sounds like it is fixed in newer releases (we are moving to 9.x this coming
> spring).
>
> That begs a follow up question or 2.
>
> If this is indeed a flaw with 7.6.04, one could argue we have been overpaying
> for licenses since 2012. Unfortunately, since the user.log logs these
> interactions and we are using the RRR license tool to determine how many
> licenses we need, it appears there is no easy way to figure out how many
> actual write licenses we need and should assign.
>
> 1. Does anybody have any recommendations on how to address with BMC when with
> our annual license renewals?
>
> 2. We have queried SQL with the 1900+ write license consumers and determined
> that 500 of them have never updated a ticket or entered a work log entry in a
> ticket. Would setting them to Incident "viewer" be a good work around?
>
> 3. Is what has been fixed in 8.x relative to the "flaw" something we can apply
> to our 7.6.04 environment?
>
> Thanks AR listers!!
>
> Ryan
>
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