Could you have used the 8.3 version of the path ( D:\PROGRA~1\JAVA ) Fred
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, December 11, 2015 7:13 AM To: arslist@ARSLIST.ORG Subject: Possible Bug - ARS 9.0.01 installer fails with Java installation in "Program Files". ** I've opened a ticket with BMC on this one. I will be adding this finding shortly, but I thought I'd share and find out if anyone else ran into this. We are upgrading from 7.6.04 to 9.0.01 Windows 2012 servers running on the AWS cloud MS SQL 2014. We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical. When I attempted the upgrade of Remedy to 9.x, it bombed out. The error was a bit misleading at first as the only kbase article suggested it was a problem with ARAdmin having illegal characters in the password (which it didn't). However, a more thorough reading of the logs showed that the actual problem was that the process was bombing out because the system didn't recognize the home of java. The error given was " LOG EVENT {Description=['D:\Program' is not recognized as an internal or external command,]} Evidently, this is a pretty common issue with installing applications in a Windows environment. There are a number of ways that the developer can avoid this when packaging the installer. BMC will probably have to rewrite the installer to take this into account (My opinion). I did find that if I install Java at the root level on the drive "D:\Java" that the installer runs just fine. Anyone else run into this? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
