Did you set the Java_home variable ? In Windows env?
Sent from my iPhone
> On Dec 11, 2015, at 8:13 AM, Warren R. Baltimore II
> <warrenbaltim...@gmail.com> wrote:
>
> **
> I've opened a ticket with BMC on this one. I will be adding this finding
> shortly, but I thought I'd share and find out if anyone else ran into this.
>
> We are upgrading from 7.6.04 to 9.0.01
> Windows 2012 servers running on the AWS cloud
> MS SQL 2014.
>
> We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.
>
> When I attempted the upgrade of Remedy to 9.x, it bombed out. The error was
> a bit misleading at first as the only kbase article suggested it was a
> problem with ARAdmin having illegal characters in the password (which it
> didn't). However, a more thorough reading of the logs showed that the actual
> problem was that the process was bombing out because the system didn't
> recognize the home of java. The error given was " LOG EVENT
> {Description=['D:\Program' is not recognized as an internal or external
> command,]}
>
> Evidently, this is a pretty common issue with installing applications in a
> Windows environment. There are a number of ways that the developer can avoid
> this when packaging the installer. BMC will probably have to rewrite the
> installer to take this into account (My opinion). I did find that if I
> install Java at the root level on the drive "D:\Java" that the installer runs
> just fine.
>
> Anyone else run into this?
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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